16 Best Live Chat Software In UK

1.Arena.im

Arena.im is a real time customer engagement platform. We can add live chat and live blog to our website in order to generate leads and increase engagement. This real time live blogging platform creates powerful experiences to user. They strive by this rule as an engaged audience is more likely to stay and surf on the website for longer. Another advantage of live chat software’s is that through providing users with engaging content and live interactions it retains users more on the website rather social media. 

 Features of Arena.im

• Proactive chat

• Canned responses

• Offline form

• Geo targeting

• Third -party integration

• Transfers and routing

• Screen sharing

• Website visitor tracking 

• Gamification

• Batch communication

• Email distribution 

• Feedback management

• Routing 

Users and organization types Arena.im works with 

Arena.im works with these users and organization types: Mid -Size Business, Enterprise, Nonprofit and Government organizations. 

What languages does Arena.im support 

It supports the following languages: – Dutch, English, French, Japanese, Russian and Spanish

 

2.Tidio 

Tidio is a live chat service used commonly in UK which allows one to easily communicate with customers, with the help of whats known as chatbots. They are designed especially for the platforms in the online community and we have to do to use it is to install the plugin and take all the benefits of the service that it provides. Nowadays mostly all online customers prefer only live-chat over other communication channels and Tidio is among the top names taken there. The benefit of Tidio among other live chat is that the widget is customizable and can change its placement and color to fit with users aesthetics. Their chat widget also adjusts well with the customer screens so that they can write to people on mobile as well as laptops and tablets.

Features of  Tidio

• Canned responses

• Customizable brandings

• Offline form

• Screen sharing

• Third party integration

• Website visitor tracking

• Ready- made templates

• Social media integration

• Prediction

• Machine leaning

• Inline media and videos

• Survey management 

Users and organization types Tidio works with 

Arena.im works with these users and organization types: Mid -Size Business, small business, Enterprise, Nonprofit, Government and freelance.

What languages does Tidio support 

It supports the following languages: – Dutch, English, French, Japanese, Russian and Spanish, Portuguese. 

 

3.Sonetel 

Sonetel is a single free app which offers customer chat, team communication all in one application. Sonetel offers it for free and we can also use free chat function in the website. The product features incoming calls for free or it can also be forwarded anywhere worldwide in the cost of a local call. The app is widely popular more in foreign countries and more so in UK. Around 170,000 of those who signed up across 170 countries have also become paid customers after using the app. 

Features of Sonetel

• Proactive chat

• Canned responses

• Offline form

• Geo targeting

• Third -party integration

• Transfers and routing

• Screen sharing

• Website visitor tracking 

• Customizable branding

• Batch communication

• Routing

• Survey management 

Users and organization types Sonetel works with 

Arena.im works with these users and organization types: Mid -Size Business, small business, Enterprise, Nonprofit, Government and freelance.

What languages does Sonetel support 

It supports the following languages: – Dutch, English, French, Japanese, Russian, Chinese, Swedish. 

 

4.Userlike 

Userlike is a chat software which turns instant chats into long-term customers. Userlike is the first and only live chat software which helps businesses win and nurture customers across the messaging channel. It is a cloud-based live chat software which allows us to chat with our customers through websites, Facebook messenger, SMS etc. It offers assured data privacy which customers can ensure that their information always stays safe and secure. It can be used by customers, sales agents, support staff and managers and it for sure a better way of communication to customers. 

Features of Userlike

• Proactive chat

• Live chat

• Alerts and escalation

• Canned responses

• Offline form

• Geo targeting

• Third -party integration

• Transfers and routing

• Screen sharing

• Website visitor tracking 

• Customizable branding

• Batch management

• Personalization 

Users and organization types Userlike works with 

Arena.im works with these users and organization types: Mid -Size Business, small business, Enterprise, Nonprofit, Government and freelance.

What languages does Userlike support 

It supports the following languages: – Dutch, English, French, Japanese.

 

5.Live Agent 

Live agent is a software which is commonly used in UK since a lot of years. It is ranked the most reviewed and top-rated help desk software in the year 2022. It has the fastest widget and also has over 150 M users currently worldwide. It is a fully web based live chat and helpdesk software. It has also over 175 features in normal and advanced scale. 

Features of Live Agent

• Proactive chat

• Live chat

• Customer tracking of complaints

• Issue tracking

• Routing

• Complaint classification

• Monitoring of social media

• Batch communication

• Alerts and escalation

• Canned responses

• Offline form

• Geo targeting

• Third -party integration

• Transfers and routing

• Screen sharing

• Website visitor tracking 

• Customizable branding

Users and organization types Live Agent works with 

Arena.im works with these users and organization types: Mid -Size Business, small business, Enterprise, Nonprofit, Government and freelance.

What languages does Live Agent support 

It supports the following languages: – Dutch, English, French, Japanese.

 

6.Live Help Now

Live help now is a chat software which provides an omnichannel support solutions that gives teams any size tools that they need to drive through a comfortable customer experience. The chat software meets all the customer support care, contact center and helpdesk needs.it offers Live chat, SMS, chatbots, Facebook messaging etc. The installation is quick and easy and almost anyone can run it. It has a free 30-days trial and free training and 24/7 customer support. it is currently rated as the best live chat screens since the past 7 years in the UK and is still continuing to grow though customer support and feedback. 

Features of Live Help Now

• Proactive chat

• Live chat

• Alerts and escalation

• Canned responses

• Offline form

• Geo targeting

• Third -party integration

• Transfers and routing

• Screen sharing

• Website visitor tracking 

• Customizable branding

• Batch management

• Personalization 

Users and organization types Live Help Now works with 

Arena.im works with these users and organization types: Mid -Size Business, small business, Enterprise, Nonprofit, Government and freelance.

What languages does Live Help Now support 

It supports the following languages: – Dutch, English, French, Japanese, French,Polish.

7. 3CX:

Free team communication tools and more calling possibilities are available with 3CX Live Chat, a live chat service. Issues can be resolved more quickly by phone and chat. Visitors don’t need to dial any digits to chat, call, or make a video call with the push of a button. Send history-containing conversations to agents or groups. Use free mobile phone apps to respond to communications remotely. Use SMS and Business Facebook messaging to respond to all correspondence using a single interface. An IP PBX with open standards called 3CX provides complete unified communications right out of the box. Appropriate for any size or type of association looking to reduce costs.

Up to 50% of live chats are transferred to the call centre, where the customer must repeat everything. Live chat platforms in these circumstances are additional roadblocks lengthening resolution timeframes. The 3CX live chat provides more information, and the customer or chat representative can immediately switch the discussion to a call. Customer’s questions and histories can be shared with other team members for their input to address problems more quickly. Additionally, you can manage your WhatsApp and SMS messages from the same interface, in addition, to live chat and voice.

8. Hubspot:

With the help of the free live chat software from HubSpot, you can respond in real-time to inquiries from clients and potential clients. You can grow your live chat to react swiftly to more queries, even when agents are occupied or unavailable, with access to bots, scripted responses, and even the capability to shoot a video. HubSpot’s live chat software will assist you in achieving your goals, whether you want to increase live chat deal closing, increase lead conversion, or handle customer inquiries. Developing their ideal customer experience, developing self-service solutions, and expanding through customer feedback and advocacy are all things that HubSpot service hub helps growing organizations do.

Every agent can offer each customer competent help thanks to a single inbox that collects all customer communications and service history. Add routing and automation to tickets for complicated issues so they may be tracked, given the highest priority, and allocated to the most qualified team member. When a client offers feedback that demands a prompt response, you can even start automated customer marketing emails or internal notifications. Use that client feedback to inform product development, motivate marketing initiatives, and enhance the quality of your sales and service with Hubspot.

9.Bitrix24:

You will adore Bitrix24 if you seek free live chat software for your website. First off, free does mean free, and there are no restrictions on how many chat sessions you may have. Second, you receive twelve chat agents for free in the free edition rather than just one. Third, Bitrix24 is an omnichannel contact centre with all of the features. Bitrix24 is the ideal option for all business kinds. Every area is represented, including sales, marketing, project management, human resources, and more.

The best part is that all information from communications, chat sessions, callback requests, and registration forms is kept in Bitrix24 CRM, which is also free. This gives you access to unlimited client base expansion options, email marketing, lead nurturing, and other sales tools to move your leads through all phases of the sales process to a deal. As a result, Bitrix24 is the market’s top free live chat application for small enterprises. Register for a free account and begin configuring the widget.

10.Freshchat:

Freshchat is a cutting-edge messaging solution that unifies artificial and human intelligence across message channels to provide seamless customer care for clients who are accustomed to using technology first. Customers expect on-demand, personalized help on well-known, available channels as the globe transitions to contactless service. Businesses may do this by combining automation and Freshchat’s robust messaging platform to serve clients across different digital channels.

The target market for Freshchat includes customer service, SaaS teams, and eCommerce businesses with up to 50 team members. Companies can quickly and easily delight their clients and staff thanks to Freshworks. They achieve this by adopting a novel strategy for creating and providing cost-effective, simple-to-use, and user-centred software-as-a-service. Freshchat develops technology that works for everyone, making it simple for IT, customer care, sales, marketers, and HR to accomplish their jobs and delight their customers. This is in difference to conventional software.

11.Giosg:

Giosg is a platform for sales acceleration that blends live chat, chatbots, artificial intelligence, and interactive content to assist businesses in creating compelling online experiences that quickly convert website visitors into customers. The way that organizations and individuals engage in the digital world needs to be rethought, redefined and given new value. Today, more than 1200 businesses from various industries, including real estate, automotive, and retail, have joined them in their mission. Over 1200 businesses, ranging in size from medium-sized firms to large corporations, use Giosg in the retail, automotive, real estate, and financial services industries globally.

You can shorten your sales cycle and meet consumer expectations by using live chat to give real-time responses. With the help of effective live chat software, you may enhance customer satisfaction and quickly convert visitors into customers. Giosg enables you to locate your most valued clients and launch fruitful live chat conversations. You may engage with your visitors at the appropriate moment and with the right message, thanks to more than 30 distinct targeting criteria.

12.Membit:

Ensure the CRM is synced with an employee’s private WhatsApp conversations with clients. Use effective request routing, automation, and tagging to stop data leaks and block banned messages. Banking, insurance, automotive, and telco customer-facing teams rely on Membit for 100% customer communication visibility, 100% compliance, and 80% savings in administrative work.

Membit Automatically records and syncs employee talks on WhatsApp. Membit is completely controlled, regulated, and linked with your CRM. Create straightforward customizations on top of current WhatsApp discussions to allow staff to continue using the app. Utilize Membit to provide complete compliance, CRM visibility, and staff adaption. By using our compliant and user-friendly discussion platform, admin work can be reduced by 80%.

13.Click4Assistance:

The greatest live chat for websites is Click4Assistance. The business has been around for over 15 years and primarily focuses on UK marketing. They offer AI chatbots that can be smoothly linked with Facebook or even WhatsApp. The software has a 99.98% uptime rating, and its client retention rate is 98.34%. What other information about Click4Assistance do you require, then? You should be aware that they provide a customizable solution, which ensures that your windows and buttons mirror your brand and appear excellent.

 In addition to allowing you to customize the software to your brand’s requirements, Click4Assistance ensures that your customers feel confident while using your service. One of the greatest website chat software services is click4Assistance, and the advantages speak for themselves. They offer tier-based solutions for small, medium, and large businesses, and they are constantly growing as well, so if you need help finding what you need, you can trust them to create a solution specifically for you.

14.Cognigy:

Cognigy was created for customer care representatives across all sectors and verticals. To improve the customer service experience, you may construct sophisticated chat and voice bots using AI, an enterprise-grade conversational AI platform.

Even so, Cognigy.AI has a low-code and the visual interface that makes it simple to create bots that will enable your service business to scale while still offering top-notch service. Cognigy.AI features a ready-to-use connector for Zendesk’s Sunshine Discussions and supports conversations on every channel, including web, phone, SMS, and mobile apps.

15.Drift:

For businesses interested in the live chat software, Drift boasts an impressive feature set, including chatbots and meeting calendars. Your sales team prepares emails, landing sites, and account-based marketing. Overall, Drift places a greater emphasis on automating all or most of the chat process.

Drift is a top-notch business version used by marketing or sales teams. Drift eliminates some of the drawn-out, tedious processes involved with acquisitions. It achieves this by removing the need for several emails and CRM communications. To avoid wasting time, AI and automation only send the best leads to the sales representatives.

16.ClickDesk:

Compared to standard live chat software, ClickDesk has a very different strategy. Businesses who want to use voice and video in the chat box can use it. For instance, the customer and the support representative might see each other. Integrations are available for linking to software for helpdesks and other customer support modules. Connect your social media profiles to the live chat feature to increase your presence.

A video chat is available in your chat box, enhancing your customer service offerings. Since clients can see you, this also lends a more personal touch. The live chat box promotes sales and invites the appropriate sales representatives to join the discussion. Instead of video chat, you can use the audio chat. For the ultimate customer support area, ClickDesk’s help desk software is instantly connected with the chat box.