Business Management

ECTS — Case & Complaint Management

Automated Case and Complaint Tracking Tailored to Your Methodology

0 / 5
Compare

ECTS is a tailored software that automates and manages the entire complaint and case management process for your specific organizational needs. This state-of-the-art platform allows users to easily submit cases/complaints electronically, notify the proper individuals within your staff, perform collaborative investigation, manage documents and assist in tracking the progress to resolution and so much more. Our goals are to help speed up the time it takes to resolve cases/complaints and create a secure and efficient environment.

Software Key Features:

Dynamic role and menu management, Configurable site settings, Content management by administrator, Configurable FAQs, Online word document editing, Document virus scanning, Data/document encryption in transit/at rest, Phone Log, User Management Configurable Workflows, Handling of multiple business units, Dashboard, Configurable letter templates, Reports, Single sign on, Complaint Management, Role and data hierarchy, Configurable and batch email notifications, Custom configurations per business unit, Diary, Document Management (Versioning), Case/Complaint level and record level audit, Digital Signatures, Data Migration, Add/Copy case, Survey creator tool, Clone case, Bulk Print, Data Migration, Transfer data/case, Multiple Contacts fields, Multiple Notes fields, Multiple Documents, Two-step authentication for user login, Data/document encryption in transit/at rest, Online hearing filing, Complaint Management, Online surveys, Document virus scanning, Online complaint filing (Attachments), CAPTCHA Validation

Mobile Support

No

Desktop OS Support

Windows

Multi Language Support

No

Customization

Yes - Available

Payment

One Time Payment, Yearly Payment, Monthly payment

API Support

-

Technical Support

Phone Support, Email Support

Is it cloud based?

On-premise

Open Source

No

Software Suites for?

Small Business, Medium Sized Business, Large Business

Post New Review

Your email address will not be published. Required fields are marked *




Have You Found Out a Right Software for Your Business? Request a Demo Now