Calls Management

office24by7 Claim

Cloud Telephony Solutions

4.95 / 5
Compare

Office24by7 is being familiarized to build up all types of Voice Communications between the entities and customers and managing customer communication through Cloud Telephony Services which includes IVR System, Call Centre Services or Contact Centre Services. Office24by7 is one of the top Call Centre Companies among the Cloud Telephony Companies.

Software Key Features:

  • Call routing as per customer preference
  • Friendly user interface to design single and multiple call flow
  • Track and analyze employee performance
  • Secure and furnished API to integrate third-party tools
  • Post call survey through SMS, Voice or Survey

Mobile Support

Yes

Mobile Platform

Android

Desktop OS Support

Web App, Windows

Multi Language Support

Yes

Customization

Yes - Available

Payment

One Time Payment, Yearly Payment, Monthly payment

API Support

Yes - API Available

Technical Support

Phone Support, Chat Support, Email Support, Video Tutorials, Knowledge Base

Is it cloud based?

Yes-Cloud

Open Source

No

Software Suites for?

Small Business, Medium Sized Business, Large Business

  • anilkumar

    Reply
    Rating: 4 / 5
    Pros

    Office24By7 software and systems have a lot of features, they are cost-effective and user-friendly too. Software like bulk sms marketing system, voice broadcasting system has ultimate features and enables you to reach a wider audience.

  • Nandini

    Reply
    Rating: 5 / 5
    Pros

    Office24By7 has an excellent product with amazing features in cloud telephony service. The support provided by the sales and support team is also exceptional.

  • supraja

    Reply
    Rating: 5 / 5
    Pros

    It’s nice, the overall experience is awesome. It feels great using your service. Supportive staff and a user-friendly dashboard complete the circle. It’s been more than a year we are using your services. Thanks Office24By7, for being there every time we need you!

    Cons

    none

  • manoj

    Reply
    Rating: 5 / 5
    Pros

    This is the best cloud based system on the market that includes all of the features to supply the communication needs of small to large businesses. Overall I am satisfied with the Office24By7’s software and features.

    Cons

    none

  • Radhe

    Reply
    Rating: 5 / 5
    Pros

    . This is one of the easiest CRM's to use. I could fulfill all my requirements with this, this has everything a business owner would want, from quotes to customers to employee tracking and what not! Oh and let’s not forget about their round-the-clock real support! These guys are amazing to work with.

    Cons

    none

  • Vamshi

    Reply
    Rating: 5 / 5
    Pros

    . I really like all the email marketing features and options that are provided by Office24By7. It has all I need for the automation marketing process, like email marketing manager and newsletter builder. The inboxes help to store customer’s previous email history, so we can serve and respond to their inquiries email better.

    Cons

    none

  • Gopi

    Reply
    Rating: 5 / 5
    Pros

    I love the value of this product. I can send more emails to way more contacts for less money. The automation features are powerful and flexible. Deliverability is the best I’ve seen and they make it easy to track issues with particular domains. Thank you! Analytics and reports are solid.

    Cons

    No

  • prakruth

    Reply
    Rating: 5 / 5
    Pros

    I am very much satisfied with this software because it has all features, which I need during my work. This is a very helpful software for me because I need to manage a lot of records, sales reports, performance reports, and its dashboard is best for me and my team to read and understand the analytics, i.e., where we are lacking, on what decisions we need to focus more, how to improve, etc.

    Cons

    Nothing I can think of / encountered during the usage in the last 2 years.

  • Tittu

    Reply
    Rating: 5 / 5
    Pros

    Overall, it is the tool I use on a daily basis. It definitely, saves me time and makes my work more productive, easier, and more trustworthy. With Office24By7, I am sure that my contact info is all up to date and verifiable which is VERY important in the prospecting and sales business. It is easy to use, fast, and reliable.

    Cons

    None for now

  • Raku

    Reply
    Rating: 5 / 5
    Pros

    Office24By7 is a great product at a great price and is of value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. Their features were way ahead of the competition.

    Cons

    None

  • Pavithara sai

    Reply
    Rating: 5 / 5
    Pros

    Amazing..! Office24By7 is functionally much stronger than the competition and simpler than equally powerful marketing systems. By my 2nd year of business, I needed something more robust - I have never looked back!

    Cons

    No

  • Mounica

    Reply
    Rating: 5 / 5
    Pros

    Easy setup, intuitive interface, good email integration, decent price. I once called them for help on a Saturday and someone answered and was very helpful.

    Cons

    Nothing

  • Hamida

    Reply
    Rating: 5 / 5
    Pros

    Office24by7 has been a key to connect with customers and also keep data privacy intact. We use it as a helpline for our delivery partners and they also are able to connect with multiple agents with just a single helpline number. Office24by7 is a great product for the service industry.

    Cons

    No cons as of now

  • Runika

    Reply
    Rating: 5 / 5
    Pros

    The overall experience is good. One of the best software with useful amazing features. Easy-to-set up SMS campaign through which we can send SMS to multiple customers at a single go.

    Cons

    Every thing is perfect with the software.

  • Jaya

    Reply
    Rating: 5 / 5
    Pros

    Reliable in sending SMS. It is very important in medical use. Good customer service, robust features, easy to use.

    Cons

    I loved everything here.

  • Nithisha

    Reply
    Rating: 5 / 5
    Pros

    Office24by7 Dialer is a good application that meets the simple need for voice broadcast/SMS. The clients appreciate the simplicity and easy use; the features meet the objectives needed.

    Cons

    This is best and was really recommended.

  • Sai Krishna

    Reply
    Rating: 5 / 5
    Pros

    User-friendly software, simple, wide report opportunity, containing new technologies.

    Cons

    Overall comfortable to use, not complicated.

  • Nandini

    Reply
    Rating: 5 / 5
    Pros

    Excellent support, easy to integrate, easy to use. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible.

    Cons

    Everything is excellent.

  • Rohitha

    Reply
    Rating: 5 / 5
    Pros

    It's important for us to reach our customers in a timely manner and Office24by7’s scheduling option or immediate delivery works great.

    Cons

    No issues as of now

  • Madduri sai

    Reply
    Rating: 5 / 5
    Pros

    I have been using this software myself and for clients, since it was originally released. An easy-to-use tool for lead generation.

    Cons

    All i used are good.

  • ramu

    Reply
    Rating: 5 / 5
    Pros

    This Software / Interface is user-friendly designed and the team is always available if any questions or Support (Technical), hope this dedicated team is an asset for this company who always helps customers with the use of this software.

    Cons

    Everything is fine.

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