A call center dialer is an application that automates outbound calls. It comes in different types – all configurable and usually integrated with your CRM system. A call center dialer is one of the best tools to have when you make a lot of outbound calls.

Dialer Software Features & Capabilities:-
Contact preview:-
Users can view information about the contact they’re calling aggregated contact information pops-up to provide context for the sales call.

Dialer-CRM integration:-
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.

Built-in CRM:-
Dialer includes some built-in CRM features.

Social media integration:-
Dialer integrates to social media to pull in background info on contacts from social profiles.

SI database integration:-
Dialer integrates to third-party databases for additional sales intelligence information.

Notes & tags:-
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.

Automatic call logging:-
Dialer automatically logs all calls (successful/attempted).

Software Suites for?

Small Business, Medium Sized Business, Large Business

Open Source

No

Is it cloud based?

Yes-Cloud, On-premise

Technical Support

Phone Support, Email Support, Video Tutorials

Payment

One Time Payment, Yearly Payment, Monthly payment

Multi Language Support

Yes

Desktop OS Support

Web App, Windows

Mobile Platform

Android, Windows Mobile

Mobile Support

No

API Support

Yes - API Available

  • Person Nisha Sharma
  • Address F-26, Gautam Marg, Vaishali Nagar, Jaipur, Rajasthan 302021 ·

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