Software Description:

CloudCherry is the definitive Real-Time, Omni-channel CUSTOMER EXPERIENCE MANAGEMENT platform that helps customer-facing brands track, measure & improve Customer Delight – which results in better customer experiences, greater customer loyalty and profitability.

Software Features:

· Track & measure metrics like their Net Promoter Score, Customer Effort Score, Customer Delight score and more · Get insights in real-time on what Customers love, and more importantly, what you need to fix · Capture omni-channel customer feedback from various channels such as Smart Devices, Email, Web, SMS, In-App and more · Manage CX for the entire organization with a One View Dashboard · Integrate with existing systems & tools seamlessly

Software Specialties:

Real-time, Omni-channel, centralized view of Customer Data and Insights, capture Customer Feedback from 17 different channels and measure customer loyalty, customer delight and customer experience from a single dashboard.

Open Source

No

Is it cloud based?

Yes-Cloud

Technical Support

Phone Support, Chat Support, Email Support

Multi Language Support

Yes

Desktop OS Support

Web App, Windows, Macintosh

Mobile Platform

IOS, Android, Windows Mobile, Black Berry

Mobile Support

Yes

API Support

Yes - API Available

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