Customer & Sales

CloudCherry

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Software Description:

CloudCherry is the definitive Real-Time, Omni-channel CUSTOMER EXPERIENCE MANAGEMENT platform that helps customer-facing brands track, measure & improve Customer Delight – which results in better customer experiences, greater customer loyalty and profitability.

Software Features:

· Track & measure metrics like their Net Promoter Score, Customer Effort Score, Customer Delight score and more · Get insights in real-time on what Customers love, and more importantly, what you need to fix · Capture omni-channel customer feedback from various channels such as Smart Devices, Email, Web, SMS, In-App and more · Manage CX for the entire organization with a One View Dashboard · Integrate with existing systems & tools seamlessly

Software Specialties:

Real-time, Omni-channel, centralized view of Customer Data and Insights, capture Customer Feedback from 17 different channels and measure customer loyalty, customer delight and customer experience from a single dashboard.

Mobile Support

Yes

Mobile Platform

IOS, Android, Windows Mobile, Black Berry

Desktop OS Support

Web App, Windows, Macintosh

Multi Language Support

Yes

Customization

Yes - Available

API Support

Yes - API Available

Technical Support

Phone Support, Chat Support, Email Support

Is it cloud based?

Yes-Cloud

Open Source

No

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