Description
Gorgias is a help desk software that emphases mostly on online shop. Gorgias offers access to a live chat tool, a knowledge base tool, and a shared mailbox tool. Its crucial point of distinction from the other options on the list is its integrations. By employing those integrations, your staff might save a ton of time and hassle by viewing order details, changing orders, and even performing refunds directly from your service desk. However, due to ticket limits in each program, your charges could fluctuate from month to month, depending on usage. Their base package covers 350 support tickets every month, which works out to about 12 tickets daily, a level most teams would easily surpass.
Details
- Price Request For Pricing
- Listing categories Help Desk
- Is Your Software Cloud Based? On-premise
- Customization Not Available
- Open Source Yes
Features
Software Key Features:
- Customer forums
- Workflow automation
- Remote access
- Call centre management
- Self-help portal
Specification
Mobile Support
Desktop OS Support
Web App, Windows
Multi Language Support
Payment
One Time Payment, Monthly payment
API Support
Technical Support
Phone Support, Chat Support, Email Support, Knowledge Base
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