Description
Hiver should be viewed as a Gmail account extension for the best results. It enables you to carry out tasks like adding internal notes to discussions and even designating particular agents to handle specific topics. Hiver also gives you access to some reporting to learn more about your team’s effectiveness and discover the typical causes of customer inquiries.
It is essential to remember that, unlike most other tools on this list, Hiver only has a shared inbox, which may limit its capacity to grow with your team. Additionally, only their more expensive plans offer certain fundamental services, such as reporting.
Details
- Price Request For Pricing
- Listing categories Help Desk
- Is Your Software Cloud Based? Yes-Cloud
- Customization Not Available
- Open Source Yes
Specification
Mobile Support
Desktop OS Support
Web App, Windows
Multi Language Support
Payment
One Time Payment, Monthly payment
API Support
Technical Support
Email Support, Knowledge Base, Phone Support, Chat Support
Is it cloud based?
Software Suites for?
Features
Software Key Features:
- Friendly user interface
- Automated Reaction
- Personalized branding
- Knowledge Base with AI
- Multiple ticket management made simple.
Contact
- E-mail Click To Send Email
- Phone Request a Call
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