Customer & Sales

ManageEngine ServiceDesk Plus

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Software Description:

ITIL-ready help desk software with integrated asset and project management capabilities

Software Features:

  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase & contracts management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB

Software Specialties:

  1. Best practice ITSM workflows
  2. Powerful integrations with IT management apps
  3. Smart automation
  4. Extensive reporting capabilities
  5. Codeless customizations
  6. Deploy on cloud or on-premise

Mobile Support

Yes

Mobile Platform

IOS, Android, Windows Mobile, Black Berry

Desktop OS Support

Web App, Windows, Macintosh

Multi Language Support

Yes

Customization

Yes - Available

Payment

Yearly Payment, Monthly payment

API Support

Yes - API Available

Technical Support

Phone Support, Chat Support, Email Support, Video Tutorials, Knowledge Base

Is it cloud based?

Yes-Cloud

Open Source

No

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