Description
Software Description:
ITIL-ready help desk software with integrated asset and project management capabilities
Software Features:
- Incident management
- Self-service portal
- Knowledge base
- Multi-site support
- SLA management
- Help desk reports
- IT asset discovery
- Software asset management
- Asset inventory reports
- Purchase & contracts management
- Problem management
- Change management
- IT project management
- Service catalog
- Asset management
- CMDB
Software Specialties:
- Best practice ITSM workflows
- Powerful integrations with IT management apps
- Smart automation
- Extensive reporting capabilities
- Codeless customizations
- Deploy on cloud or on-premise
Details
- Website www.manageengine.com/products/service-desk/
- Listing categories Chat Software / Help Desk / Help Desk
- Mobile Support Yes
- Mobile Platform IOS, Android, Windows Mobile, Black Berry
- Desktop OS Support Web App, Windows, Macintosh
- Multi Language Support Yes
- Customization Yes - Available
- Payment Yearly Payment, Monthly payment
- API Support Yes - API Available
- Technical Support Phone Support, Chat Support, Email Support, Video Tutorials, Knowledge Base
- Is it cloud based? Yes-Cloud
- Open Source No
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