Description
Software Description:
ITIL-ready help desk software with integrated asset and project management capabilities
Software Features:
- Incident management
- Self-service portal
- Knowledge base
- Multi-site support
- SLA management
- Help desk reports
- IT asset discovery
- Software asset management
- Asset inventory reports
- Purchase & contracts management
- Problem management
- Change management
- IT project management
- Service catalog
- Asset management
- CMDB
Software Specialties:
- Best practice ITSM workflows
- Powerful integrations with IT management apps
- Smart automation
- Extensive reporting capabilities
- Codeless customizations
- Deploy on cloud or on-premise
Details
- Website www.manageengine.com/products/service-desk/
- Listing categories Chat Software / Help Desk / Help Desk
Software Specialties
Mobile Support
Mobile Platform
IOS, Android, Windows Mobile, Black Berry
Desktop OS Support
Web App, Windows, Macintosh
Multi Language Support
Customization
Payment
Yearly Payment, Monthly payment
API Support
Technical Support
Phone Support, Chat Support, Email Support, Video Tutorials, Knowledge Base
Is it cloud based?
Open Source
No
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