nTireCRM is a 100% web based Customer Relationship / Incident / lead Management System helps enterprise across diversified verticals viz. Banking, Insurance, Retail, Financial Services, Securities, Health Care, Manufacturing and others. nTireCRM is the unique solution that addresses the needs of Sales & Marketing, Customer Service, Business Intelligence, Call Center, Back Office, Product Management, Business Process Management, IT and other departments that are either directly or indirectly connected to customers and needs information on the customers and their transactions.

nTireCRM helps in right from KYC Process, Confirmation & Process fulfillment of Customer Acquisition with necessary workflow, Managing Priority Customers, Customer Incident Management(Interaction Management) from multiple Channels including Email / Web/ Walk-in, External Agencies, Postal, SMS with workflow foundation saver.

Software Key Features:

  1. Banking
  2. Financial Services
  3. Securities / Stock Exchanges
  4. Insurance
  5. Government
  6. Retail
  7. Manufacturing
  8. Health Care / Pharmaceuticals
  9. B2C
  10. B2B
  11. FMCG
  12. Back Office
  13. Master Data Configuration
  14. Zone / Region / Branch / Location Setup
  15. User Roles
  16. Access Control List – Menu Level, Operation Level and Field Level
  17. User à Branch & Product Category Access Rights
  18. Notification Manager – SMS & Email Notifications
  19. Audit Trail Configurations
  20. Database – Archival and Back-up Configurations
  21. Reporting Tool
  22. Do Not Call – Compliant
  23. Upload Data – Online & Offline
  24. Centralized Application for monitoring across the enterprise.
  25. Duplicate Checking of Data
  26. Configurable Workflow to meet the Business Process
  27. Alerts, Reminders & Escalations based on TAT
  28. Outlook & Mobile Calendar Integration
  29. Built-in Middle Ware for Data Inward & Outward Sharing
  30. Centralized Application – Easy to track & Manage across enterprise.
  31. Lead Management
  32. Channel Partner Management
  33. Sales Targets & Incentives
  34. Commissions & Trail Commissions
  35. Third Party Product Sales Management
  36. Electronic Processing of Applications
  37. KYC
  38. Client Acquisition fulfilment
  39. Customer Incidents / Interactions – workflow based
  40. Reassign / Rechurn / Transfer – Leads & Incidents
  41. Communication Management to clients – Email & SMS
  42. Cross Sell & Up Sell
  43. Auto Lead
  44. Priority Customer Handling
  45. Renewals / Premium Collections
  46. Out bound / In Bound Call Center with IVR Integration

Mobile Support

Yes

Mobile Platform

IOS, Android, Windows Mobile

Desktop OS Support

Web App, Windows, Macintosh

Multi Language Support

Yes

Customization

Yes - Available

Payment

One Time Payment, Yearly Payment, Monthly payment

API Support

Yes - API Available

Technical Support

Phone Support, Chat Support, Email Support, Knowledge Base

Is it cloud based?

Yes-Cloud

Software Suites for?

Small Business, Medium Sized Business, Large Business

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