Salesforce Service Cloud Description
Salesforce Service Cloud is a strong alternative for firms that need dependable, enterprise-level technical support software. This software provides a comprehensive 360-degree picture of clients, allowing for better, faster, and more personalized service delivery.
Automation and streamlined operations in this software improve agent efficiency and effectiveness. Service Cloud offers excellent customer service experiences by leveraging AI-driven automation, complete customer insights, and powerful service analytics.
Salesforce Service Cloud is the best help desk software in Dubai, and it is looking to optimize its customer support operations due to its extensive feature set and capabilities.
Details
- Company Name Salesforce
- Listing categories Customer & Sales / Customer Relationship Management (CRM) / Financial CRM / Marketing Automation Software / Sales Management Software / Sales Reporting System / Android CRM Software
- Is Your Software Cloud Based? On-premise
- Customization Yes - Available
- Open Source No
Specification
API Support
Software Suites for?
Medium Sized Business, Large Business, Small Business
Mobile Support
Mobile Platform
IOS, Android, Windows Mobile
Desktop OS Support
Web App, Windows
Multi Language Support
Payment
Yearly Payment, Monthly payment, One Time Payment
Technical Support
Chat Support, Email Support, Video Tutorials, Knowledge Base, Phone Support
Is it cloud based?
Features
Software Key Features:
- Alerts / Escalation Appointment Management
- Audit Trail
- Automated Routing
- Blended Call Center
- Call Center Management
- Call Logging Call Recording
- Call Scripting
- Campaign Management
- Canned Responses
- Collaboration Tools
- Computer Telephony Integration
- Corrective and Preventive Actions (CAPA)
- Customizable Branding
- Dashboard
- Document Storage
- Email Management
- Feedback Management
- Geotargeting
- Inbound Call Center
- IT Asset Management
- IVR / Voice Recognition
- Knowledge Base Management
- Knowledge Management
- Live Chat Macros/Templated
- Responses Manual
- Dialer Multi-Channel Communication
- Network Monitoring Offline
- Form Outbound Call Center
- Performance Metrics Predictive Dialer
- Proactive Chat Progressive Dialer
- Queue Management
- Real-Time Chat
- Remote Access/Control
- Reporting/Analytics
- Screen Sharing
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Ticket Management
- Transfers/Routing
- Virtual Assistant
- Website Visitor Tracking
- Workflow Configuration
- Workflow Management
- Integrates well with various communication channels.
- Offers robust case management tools to track, prioritize, and resolve customer issues efficiently.
- Integrated within the platform to resolve common queries and reduce the load on support agents.
- Salesforce's Einstein AI in Service Cloud predicts, automates, and suggests actions.
- Offers free trial for 30 days.
Contact
- Phone Request a Call
- Website https://www.salesforce.com
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