Service Cloud from Salesforce is the #1 customer service platform that provides innovative tools to every service employee, from call center agents to mobile workers in the field. That’s not all. It also provides embedded training and data from the Salesforce ecosystem to deliver world-class customer service from anywhere.

With Service Cloud, customers get faster, more responsive service across every channel on any device whenever they want. Salesforce Service Cloud helps small businesses scale & grow while building loyalty with every customer interaction. Service Cloud also helps automate service processes, streamline workflows, and more. From messaging and phone to video and in-person, every interaction is powered by intelligent automation and collaborative employee experiences.

Software Key Features:

  • Alerts / Escalation Appointment Management
  • Audit Trail
  • Automated Routing
  • Blended Call Center
  • Call Center Management
  • Call Logging Call Recording
  • Call Scripting
  • Campaign Management
  • Canned Responses
  • Collaboration Tools
  • Computer Telephony Integration
  • Corrective and Preventive Actions (CAPA)
  • Customizable Branding
  • Dashboard
  • Document Storage
  • Email Management
  • Feedback Management
  • Geotargeting
  • Inbound Call Center
  • IT Asset Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat Macros/Templated
  • Responses Manual
  • Dialer Multi-Channel Communication
  • Network Monitoring Offline
  • Form Outbound Call Center
  • Performance Metrics Predictive Dialer
  • Proactive Chat Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Screen Sharing
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Transfers/Routing
  • Virtual Assistant
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Mobile Support

Yes

Mobile Platform

IOS, Android, Windows Mobile

Desktop OS Support

Web App, Windows

Multi Language Support

Yes

Customization

Yes - Available

Payment

One Time Payment, Yearly Payment, Monthly payment

API Support

Yes - API Available

Technical Support

Phone Support, Chat Support, Email Support, Video Tutorials, Knowledge Base

Is it cloud based?

Yes-Cloud, On-premise

Open Source

No

Software Suites for?

Small Business, Medium Sized Business, Large Business

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