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Hotel & Restaurants

IDSNext Verified

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Vacation Rental, Restaurant ERP, Hotel ERP, Point of Sale System (POS), Property Management System (PMS), Hotel & Restaurants, Door Locking System, online booking software, Restaurant Management Software, Housekeeping Software, Hospitality Software, Hotel Management Software, Laundry Management Software, Spa Software, Kitchen Order Tracking System, Table Booking Software, Booking Engine, Reservation Software, Back Office Software, Front office software, Club Management Software, Bar Management Software
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    Description

    IDS Next is a global pioneer in hospitality technology, delivering a full‑stack, cloud‑native ERP platform purpose‑built for modern hospitality operations. The platform empowers hotels, resorts, restaurants, wellness centers, and event venues to streamline workflows, optimize performance, and unlock sustainable growth in the digital era.

    Features

    Software Key Features:

    🔹 1. Property Management System (PMS)

    • Centralized guest profile & reservation management

    • Front office operations: check-in, check-out, room assignment

    • Multi-property & chain hotel support

    • Housekeeping & maintenance workflows

    • Night audit and real-time dashboard reporting

    🔹 2. Point of Sale (POS) System

    • Restaurant, bar, and outlet billing

    • Supports dine-in, takeaway, and delivery

    • Menu management & recipe costing

    • Table management & KOT (Kitchen Order Ticket)

    • Inventory deduction and auto sync with back office

    🔹 3. Sales & Marketing

    • Lead & opportunity management

    • Guest profiling & segmentation

    • Campaign tracking and automation

    • Integrated CRM and loyalty program support

    • Email & SMS marketing integration

    🔹 4. Channel Manager & Booking Engine

    • Real-time rate and availability sync with OTAs

    • Direct bookings from hotel website

    • Auto room allocation and reservation updates

    • Avoids overbooking through inventory sync

    🔹 5. Guest Relationship Management (CRM)

    • Guest history, preferences, and feedback

    • Personalized communication & loyalty points tracking

    • Guest engagement via mobile app (FX GeM)

    • Contactless check-in/out and service requests

    🔹 6. Mobile-First Suite (FX1 Platform)

    • FX GeM – Guest experience management (mobile check-in, service requests)

    • FX1 Pulze – Analytics, dashboards & operational KPIs

    • FX1 Operations – Mobile housekeeping, maintenance & incident tracking

    🔹 7. Inventory & Procurement Management

    • Store and stock control

    • Purchase order management

    • Vendor & supplier tracking

    • Consumption analytics and variance tracking

    • Integration with POS for live inventory sync

    🔹 8. Banquet & Event Management

    • Hall availability calendar

    • Quotation & contract generation

    • Multi-course F&B planning

    • Billing and invoicing for events

    • Integration with finance & CRM modules

    🔹 9. Finance & Back Office

    • Revenue and tax reports

    • Budgeting and forecasting

    • Trial balance, profit & loss, and balance sheet

    • Integration with third-party accounting tools

    🔹 10. Analytics & Business Intelligence

    • Custom dashboards and KPI tracking

    • Real-time occupancy, ADR, RevPAR metrics

    • Drill-down reports for operations, finance, sales

    • Forecasting and trend analysis

    🔹 11. Loyalty & Memberships

    • Tiered loyalty program support

    • Point earning and redemption

    • Member-only rates and promotions

    • Integrated with front office and CRM

    🔹 12. Security & Compliance

    • Role-based access control

    • GDPR, PCI-DSS, and ISO compliance

    • Secure payment gateway integrations

    • ZATCA Phase 2 e-invoicing (KSA compliance)

    • Multi-level data backup and disaster recovery

    🔹 13. AI-Enhanced Support & Automation

    • Embedded AI via Salesforce Agentforce

    • Real-time issue resolution assistance

    • Automated workflow suggestions

    • Self-help and onboarding tools for staff

    🔹 14. Multilingual & Multi-Currency Support

    • Local language interfaces

    • Configurable currencies and tax rules

    • Ideal for Middle East, Asia-Pacific, and Africa markets

    Specification

    Software Suites for?

    Small Business, Medium Sized Business, Large Business

    API Support

    Yes - API Available

    Is it cloud based?

    Yes-Cloud

    Technical Support

    Phone Support, Chat Support, Email Support, Video Tutorials, Knowledge Base

    Payment

    Yearly Payment, Monthly payment

    Multi Language Support

    Yes

    Desktop OS Support

    Web App, Windows, Macintosh

    Mobile Platform

    IOS, Android

    Mobile Support

    Yes

    FAQ

    1. What is IDS Next?
    IDS Next is a cloud-based enterprise hospitality management platform designed to streamline hotel, resort, restaurant, and wellness operations. It offers an all-in-one solution with modules like PMS, POS, inventory, sales & marketing, analytics, guest engagement, and more.
    2. Who can use IDS Next?
    IDS Next is ideal for: Independent hotels Hotel chains and groups Resorts and retreats Serviced apartments Restaurants and F&B outlets Spas, wellness centers, and clubs Event and banquet venues
    3. Is IDS Next a cloud-based solution?
    Yes. IDS Next is a fully cloud-native platform built for mobility, scalability, and performance. It is accessible from any device with an internet connection and supports remote operations.
    4. What modules does IDS Next offer?
    Key modules include: Property Management System (PMS) Point of Sale (POS) Front Office & Housekeeping Reservations & Channel Manager Integration Guest Relationship Management (CRM) Sales & Marketing Automation Inventory & Procurement Finance & Analytics Banquet & Event Management FX1 Mobile Suite (including FX GeM and FX1 Pulze)
    5. What is FX1 by IDS Next?
    FX1 is IDS Next's mobile-first product suite designed for operational efficiency and guest engagement. It includes: FX GeM: Guest experience management FX1 Pulze: Data visualization & analytics FX1 Operations: Mobile access to housekeeping, maintenance, etc.
    6. Does IDS Next integrate with OTAs and third-party systems?
    Yes. IDS Next supports integrations with: Online Travel Agencies (OTAs) Global Distribution Systems (GDS) Payment gateways Loyalty platforms (e.g., Wyndham Hotels) Accounting systems Door locks, keycards, and IoT-based devices
    7. Is the platform compliant with international standards?
    Yes. IDS Next is: GDPR-compliant PA-DSS certified Compliant with ZATCA Phase 2 e-invoicing in Saudi Arabia ISO-certified for data security
    8. What kind of support does IDS Next provide?
    24/7 multilingual customer support AI-powered support via Salesforce Agentforce Global support centers across regions Regional disaster recovery & data backup IDS Next Advantage Academy for training
    9. How does IDS Next enhance the guest experience?
    Through mobile tools and digital automation: Contactless check-in/check-out Real-time service requests Loyalty and feedback tools Mobile room access and digital concierge services
    10. Is IDS Next scalable for large hotel chains?
    Absolutely. IDS Next supports multi-property operations, centralized control, and customizable modules for scalable deployment across chains, franchises, and groups.

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