Voice over Internet Protocol (VoIP) is the most popular way to connect calls over the internet. Why? Because it’s cheap, easy, and convenient. The technology has been around for years, but it’s only recently become popular with businesses. VoIP isn’t without its challenges. VoIP systems have different features and functionality than traditional phone systems, so they must be managed differently. Here are five tips for managing your VoIP system.

1. Use Managed IT Services

Any business that switched to VoIP from a traditional phone system knows that there are many benefits to the new technology. However, VoIP systems can be complex, and managing them can be a challenge for even the most tech-savvy business owner. That’s where managed IT services come in. 

A well-managed IT service provider will have experience with VoIP systems and can help you manage your system effectively. They can help you set up your system, troubleshoot issues, and ensure that your system is always up and running smoothly. In addition, they can provide valuable insights into how to use your VoIP system to its full potential. 

If you’re looking for a way to take the hassle out of managing your VoIP system, managed IT services are the way to go. If your business is within the Santa Fe area, consider hiring a Santa Fe managed IT services provider to help you manage your systems. 

2. Consider Bandwidth Usage

For businesses, it’s essential to have enough bandwidth to support all of the devices on your network and any applications you might be using. VoIP systems are particularly bandwidth-intensive, so it’s essential to consider your usage when choosing a provider. You can do a few things to manage your bandwidth usage and ensure that your VoIP system runs smoothly. 

First, consider the number of users on your system and the types of calls they’re likely to make. If you have a lot of users making long-distance or international calls, you’ll need more bandwidth than if everyone is making local calls. You should also consider how many simultaneous calls you’ll need to support. 

If you only need a few people on the phone at one time, you won’t need as much bandwidth as if you’re trying to support a large number of callers. Finally, pay attention to the quality of your VoIP service. If you’re using a lower-quality service, it will use more bandwidth than a higher-quality service.

3. Keep Your System Up To Date

There are a few simple things you can do to make sure your VoIP system is always running smoothly. First, be sure to keep your system’s software updated. Many VoIP providers offer software updates regularly, so be sure to download and install them as soon as they become available. This will help to ensure that your system always has the latest features and security fixes.

Additionally, it’s a good idea to install any firmware updates for your VoIP hardware as soon as they become available. These updates often include bug fixes and performance enhancements that can make a big difference in the quality of your calls. Finally, be sure to keep an eye on your system’s settings. 

4. Train Staff On Proper Usage

A VoIP system can be an excellent way for businesses to save money on phone calls. However, to get the most out of a VoIP system, it’s essential to train staff on proper usage. The first step is ensuring everyone understands how the system works. It includes knowing how to place and receive calls, as well as how to access voicemail. 

Additionally, it’s also essential to teach employees how to troubleshoot common problems, such as poor call quality or dropped calls. Finally, it’s crucial to remind staff that a VoIP system isn’t infallible and there may be times when it’s necessary to use a traditional phone line. By training staff on proper usage, businesses can ensure that they’re getting the most out of their VoIP system.

5. Invest In Quality Equipment

To get the most out of your VoIP system, it’s vital to invest in quality equipment. Headsets, for example, are an essential part of any VoIP system. While using standard office phones with a VoIP adapter, investing in VoIP-specific headsets can significantly improve call quality. 

In addition, consider investing in a quality router and Ethernet switch. A good router will help to ensure that your VoIP calls aren’t dropped due to a weak internet connection, while a quality Ethernet switch will help to improve call quality by providing a dedicated connection for your VoIP system.


A VoIP system can be an excellent way for businesses to save money on phone calls. However, to get the most out of a VoIP system, it’s essential to invest in quality equipment, keep your system up to date, and train staff in proper usage. By taking these steps, you can ensure that you get the most out of your VoIP system.