MetaCaseDesk is an advanced IT helpdesk, ticketing tool, and case management system. It can be used on MetaOption cloud as well as on on-premise. It encapsulates a bundle of strong features, which make it a popular and reliable solution among the business organizations.
1) Multiple ways of creating ticket
2) User-friendly customer portal and support portal
3) Multiple business units
4) Assignment rule for assigning tickets automatically
5) Handling recurring issues
6) Smoothly integration with other SharePoint-based websites and 3rd party tools
1) SharePoint Server 2010 and SharePoint Server 2013.
2) Tracking Ticket Status.
3) Quick Email Notifications & Control emails
4) Cloud Support
5) Report Generation
- Website www.metacasedesk.com/
- Listing categories Chat / Website and Online / Help Desk / Online Ticketing System
- Mobile Support Yes
- Mobile Platform IOS, Android, Windows Mobile, Black Berry
- Desktop OS Support Web App, Windows, Macintosh
- Multi Language Support Yes
- API Support Yes - API Available
- Technical Support Chat Support, Email Support
- Open Source No