MetaCaseDesk is an advanced IT helpdesk, ticketing tool, and case management system. It can be used on MetaOption cloud as well as on on-premise. It encapsulates a bundle of strong features, which make it a popular and reliable solution among the business organizations.
1) Multiple ways of creating ticket
2) User-friendly customer portal and support portal
3) Multiple business units
4) Assignment rule for assigning tickets automatically
5) Handling recurring issues
6) Smoothly integration with other SharePoint-based websites and 3rd party tools
1) SharePoint Server 2010 and SharePoint Server 2013.
2) Tracking Ticket Status.
3) Quick Email Notifications & Control emails
4) Cloud Support
5) Report Generation