Online & E-Commerce

MetaCaseDesk

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Software Description:

MetaCaseDesk is an advanced IT helpdesk, ticketing tool, and case management system. It can be used on MetaOption cloud as well as on on-premise. It encapsulates a bundle of strong features, which make it a popular and reliable solution among the business organizations.

Software Features:

1) Multiple ways of creating ticket
2) User-friendly customer portal and support portal
3) Multiple business units
4) Assignment rule for assigning tickets automatically
5) Handling recurring issues
6) Smoothly integration with other SharePoint-based websites and 3rd party tools

Software Specialties:

1) SharePoint Server 2010 and SharePoint Server 2013.
2) Tracking Ticket Status.
3) Quick Email Notifications & Control emails
4) Cloud Support
5) Report Generation

Mobile Support

Yes

Mobile Platform

IOS, Android, Windows Mobile, Black Berry

Desktop OS Support

Web App, Windows, Macintosh

Multi Language Support

Yes

API Support

Yes - API Available

Technical Support

Chat Support, Email Support

Open Source

No

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