365Ticketing Claim

Software Description:

SaaS ticketing software which can be used as a help desk software, issue tracking software or as an incident management software the offers the following benefits:

Increased operational efficiency determined by ticket resolution within SLA time High end-users’ level of satisfaction and loyalty due to enhanced communication and visibility in the resolution process.

Equitable workload of the personnel in charge of solving tickets and better track of their activities and productivity

Low rate of repeat incidents.

Software Features:

Automatic ticket assignment to the authorized technicians based on workload balancing

Automatic deadline calculation based on the technicians’ work schedule Meeting SLAs due to sending alerts and notifications when deadlines are approaching
Improved communication with the end-user thanks to automatic communications sent with regards to the ticket status

Identification of the activity sectors that need improvements based on root cause analysis provided by the web based help desk software.

Possibility to take corrective measures. Calculus of incidents’ resolution time which facilitates invoice and quote issuance Time and resources savings due to the elimination of manual ticket assignment

Superior evaluation of the personnel in charge of ticket resolution based on the number of solved tickets, resolution time, deadline overdue.

Optimization of their planning and time management processes. Time savings concerning monthly reports of their activities and schedule.

Software Specialties:

Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software