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Qualaroo Claim

An advanced survey tool for highly contextual insights

4.94 / 5
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Software Model
$69
IT Software, Saas Software
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    Description

    Qualaroo lets you collect highly contextual insights from customers using targeted surveys. Whether you want to gauge customers’ experience, gather product feedback, measure loyalty and satisfaction, build customer personas, or track the risk of attrition, Qualaroo lets you design surveys for all your needs. You can share the surveys across websites, mobile apps, products, social media, email, and other channels to expand your reach. 

    It also provides an AI-based sentiment analysis engine and in-depth reporting dashboards to dig through the feedback in real time, making it a complete feedback management system. You can use these insights to develop optimal product solutions, optimize existing products, build targeted marketing campaigns, improve on-site conversions, and generate leads to drive growth.

    Details

    • Price $69
    • Slogan An advanced survey tool for highly contextual insights
    • Company Name Qualaroo
    • Listing categories IT Software / Saas Software
    • Software Demo Link: https://app.qualaroo.com/signup?demo
    • Open Source Yes
    • Customization Yes - Available
    • Is Your Software Cloud Based? Yes-Cloud

    Specification

    Software Suites for?

    Small Business, Medium Sized Business, Large Business

    API Support

    Yes - API Available

    Is it cloud based?

    Yes-Cloud

    Technical Support

    Phone Support, Chat Support, Email Support, Video Tutorials, Knowledge Base

    Payment

    One Time Payment, Yearly Payment, Monthly payment

    Multi Language Support

    Yes

    Desktop OS Support

    Web App, Windows

    Mobile Platform

    IOS, Android

    Mobile Support

    Yes

    Video

    Contact

    • Address 3101 Ocean Park Blvd Ste 100 PMB 187
      Santa Monica, California 90405, USA

    18 reviews on “Qualaroo”

    • Mukul Singh

      • Reply
      Rating: 5 / 5
      Pros

      Qualaroo has streamlined the customer feedback loop at my company. The real-time NPS score dashboard helps us track the experience scores, and we can see any dips in the overall score to correct the strategy in time. We can also analyze the individual customers' NPS scores to first target negative feedback and improve overall customer satisfaction. Another great feature is its ready-made survey templates that significantly reduce the survey creation time. We can choose and customize the template to suit our branding and needs. Qualaroo also has an AI-based sentiment analysis engine that categorizes the feedback based on respondents' emotions, so we don't have to go through the feedback data manually.

      Cons

      If there's one area where Qualaroo could enhance even further, it's employee feedback survey templates. While the existing templates are incredible for customer insights, it would be fantastic if more templates were designed specifically for gathering feedback from our team.

    • Shruti

      • Reply
      Rating: 5 / 5
      Pros

      I’ve got to say Qualaroo’s advanced targeting feature really helped us get precise customer insights. My team could personalize the surveys to target specific audience segments and get accurate insights.

      Cons

      I wish their trial period was a bit longer.

    • Shrishti

      • Reply
      Rating: 5 / 5
      Pros

      The clean and intuitive user interface makes it a breeze to configure and launch surveys. The robust analytics and reporting features help us analyze and understand customer feedback. A range of customization options for surveys allows us to match our brand's look and feel when presenting surveys to our users. Several templates to get started in real-time. Advanced triggers to customize survey targeting.

      Cons

      The UI needs an update. It can use more report formats.

    • V Serve group

      • Reply
      Rating: 5 / 5
      Pros

      A wide range of pre-built survey templates makes it easy to get started and collect meaningful feedback in a short amount of time. The platform provides advanced targeting options, allowing us to reach specific segments of our user base with tailored surveys. The intuitive survey editor makes it effortless to design and customize surveys according to our branding and requirements.

      Cons

      The survey editor can use the drag-and-drop feature. Survey preview may lag sometimes.

    • Emma

      • Reply
      Rating: 5 / 5
      Pros

      Qualaroo's integration capabilities with other tools and platforms make it seamless to collect feedback and synchronize it with our existing systems. The platform provides comprehensive analytics and reporting features, including sentiment analysis, to gain deep insights into customer sentiments and preferences. Qualaroo's survey logic features, such as skip logic and branching, allow us to create interactive and personalized survey experiences for our users.

      Cons

      The UI can be improved. Survey templates can use more categories

    • Om Ahuja

      • Reply
      Rating: 5 / 5
      Pros

      Unobtrusive surveys provide an excellent surveying experience for users. Automatic analytics facilitate swift and accurate reporting. Surveys can be easily embedded on multiple channels and platforms for widespread accessibility.

      Cons

      The dashboard could benefit from additional functionality.

    • Harsh

      • Reply
      Rating: 5 / 5
      Pros

      The user interface is both clean and intuitive, making survey configuration and launching a seamless process. Robust analytics and reporting features for a thorough analysis of customer feedback. A variety of customization options for surveys ensures alignment with our brand's aesthetics when presenting them to users. Instant access to several templates for quick survey initiation. Advanced triggers provide the flexibility to customize survey targeting.

      Cons

      The user interface could benefit from an update. More report formats would enhance the versatility of sharing data.

    • Harsh Singla

      • Reply
      Rating: 5 / 5
      Pros

      The user interface is both clean and intuitive, making survey configuration and launching a seamless process. Robust analytics and reporting features for a thorough analysis of customer feedback. A variety of customization options for surveys ensures alignment with our brand's aesthetics when presenting them to users. Instant access to several templates for quick survey initiation. Advanced triggers provide the flexibility to customize survey targeting.

      Cons

      The user interface could benefit from an update. More report formats would enhance the versatility of sharing data.

    • Mukul Singh

      • Reply
      Rating: 5 / 5
      Pros

      Unobtrusive surveys provide an excellent surveying experience for users. Automatic analytics facilitate swift and accurate reporting. Surveys can be easily embedded on multiple channels and platforms for widespread accessibility.

      Cons

      The dashboard could benefit from additional functionality.

    • Shilpi

      • Reply
      Rating: 5 / 5
      Pros

      The extensive collection of ready-to-use survey templates facilitates a quick start in gathering significant feedback efficiently. Advanced targeting capabilities enable precise engagement with particular user groups through customized surveys. The user-friendly survey editor simplifies the process of creating and tailoring surveys to fit our brand and needs.

      Cons

      The survey editor would benefit from incorporating a drag-and-drop functionality. Occasionally, the survey preview experiences delays.

    • Sumit Khanna

      • Reply
      Rating: 5 / 5
      Pros

      The seamless integration of Qualaroo with other platforms and tools enhances our ability to collect feedback and integrate it with our current systems efficiently. With its extensive analytics and reporting capabilities, including sentiment analysis, Qualaroo offers in-depth understanding of customer attitudes and preferences. The survey logic options provided by Qualaroo, like skip logic and branching, enable the creation of dynamic and customized survey experiences for our users.

      Cons

      The survey editor would benefit from incorporating a drag-and-drop functionality. Occasionally, the survey preview experiences delays.

    • Indira Malhotra

      • Reply
      Rating: 5 / 5
      Pros

      The platform's extensive targeting capabilities, including segmentation by behavior and demographics, enable the collection of highly relevant and precise feedback. Real-time reporting and user-friendly dashboards offered by Qualaroo facilitate immediate tracking of feedback patterns and support swift, informed decision-making. Effortless integration with leading marketing and analytics platforms, such as Google Analytics and Salesforce, enhances data synchronization and analysis. A diverse array of survey options, including NPS, CSAT, CES, and Exit-intent surveys, cater to various feedback collection needs.

      Cons

      Enhancing survey reports with additional formats, such as XLS, would increase their utility. Occasional lags in survey previews are noted, although they are infrequent.

    • Om Ahuja

      • Reply
      Rating: 5 / 5
      Pros

      Qualaroo's surveys are designed to be minimally intrusive, enhancing user engagement and response rates. Automated analytics provide quick and accurate insights, reducing the time needed for data analysis. The ability to embed surveys across multiple platforms ensures broad reach and accessibility.

      Cons

      Enhancing the dashboard with more features and customization options would improve the user experience and data management capabilities.

    • Jaspreet Singh

      • Reply
      Rating: 5 / 5
      Pros

      Pros: The setup process is straightforward, allowing for quick deployment of surveys. Supports anonymous feedback, essential for collecting honest and unfiltered customer insights. Offers a variety of pre-designed templates, catering to different survey needs and ensuring quick setup. The real-time NPS dashboard and satisfaction metrics tracking are invaluable for monitoring customer satisfaction trends. A wide range of question types and branching logic enhances the relevance and depth of collected data.

      Cons

      Cons: Incorporating a drag-and-drop functionality for questions would improve the survey design experience. Expanding the template library to include more industry-specific options would increase the tool's applicability across various sectors.

    • Chahak Singhal

      • Reply
      Rating: 5 / 5
      Pros

      Qualaroo has made gathering feedback so much easier for us. You can pop up questions right when it matters—like when someone’s about to leave your site—and it just feels natural. The AI sentiment analysis feature that sorts feedback by emotions? Total lifesaver. I don’t have time to manually sift through tons of responses, and this gets straight to the point. And those templates? They’re like a ready-made toolkit. Pick one, tweak it, and you’re good to go—no stress, no guesswork.

      Cons

      If I had to nitpick, having a dark theme in the tool would be nice. Also, I’d love a few more templates for product-specific feedback. The existing ones do me a solid, but having a few more options would be nice for variety.

    • Om Ahuja

      • Reply
      Rating: 4 / 5
      Pros

      Extensive collection of ready-to-use survey templates. Advanced targeting for precise engagement. User-friendly survey editor. Quick data collection and easy aggregation. Dedicated NPS dashboard

      Cons

      Lacks drag-and-drop functionality in the survey editor.

    • Mukul Singh

      • Reply
      Rating: 5 / 5
      Pros

      Real-time reporting and user-friendly dashboards. Effortless integration with major platforms like Google Analytics and Salesforce. Extensive targeting capabilities, including behavior and demographics. Exit-intent surveys that trigger on customer behavior, location, and more. An extensive library of survey templates.

      Cons

      Occasional lags in survey previews. Some advanced features may require technical expertise.

    • Yogesh Tomar

      • Reply
      Rating: 5 / 5
      Pros

      A broad selection of pre-designed survey templates. Sophisticated targeting features for direct engagement. Features like automatic NPS calculator and sidebar form surveys. Intuitive survey editor for easy customization. Excellent support for troubleshooting and queries.

      Cons

      Would benefit from a drag-and-drop feature in the survey editor.

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