Software Description:

Smart businesses are adopting transformational Managed IT Services Providers (MSPs) to manage operational IT support while reducing infrastructure costs and overheads, and freeing up valuable IT resources.

Software Features:

24/7 NOC operations for remote monitoring and service management near shore & off shore
Process consultants for ISO 20000, 27001 and ITIL to improve your maturity
Leverage enterprise ITSM technologies and services for automation and productivity as a service
Centralized Service Platform to support Hybrid Customer delivery Model
Industry experience in bringing cost transparency and reducing operational cost for Government, Health care and Pharmacy, Banking and Financial Institutions, Commercial Organizations and Education sectors
Proven track record in optimizing IT operational cost by up to 30% while improving customer satisfaction by 15 to 55%
Move IT Capex investments and unpredictable IT costs to predictable “as-a-Service” model with penalty based SLA
Already supporting customers across 12 locations in Middle East & North Africa

Software Specialties:

24/7 Proactive IT Infrastructure monitoring
Centralized Service Management with Contact Center & ITSM
Multi-tier data center support
Data center consolidation and management
Networking monitoring
Process Consulting
End Users Services

Mobile Support

Yes

Mobile Platform

IOS, Android, Windows Mobile, Black Berry

Desktop OS Support

Web App, Windows, Macintosh

Multi Language Support

Yes

Customization

Yes - Available

API Support

Yes - API Available

Technical Support

Phone Support, Chat Support, Email Support

Is it cloud based?

Yes-Cloud

Open Source

No

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