Third-party application maintenance (TPM) offers a robust alternative to original equipment manufacturer (OEM) support for software applications. This service empowers organizations to use reliable applications and systems, extending support even beyond their end-of-life (EOL) and end-of-service-life (EOSL) dates when a software update isn’t feasible for your company.
TPM can reduce costs, provide extended support for outdated products, and aid businesses in maintaining the operational lifespan of their existing software investments. It further allows organizations to benefit from the latest advancements in software without the need for additional purchases or OEM support.
Here’s what you need to know about TPM services.
Third-party maintenance operates in a straightforward manner; the third-party provider takes over the responsibility for your software applications, such as bug fixes and application management. They offer support through maintenance contracts for software beyond its end-of-support dates. This support includes repairs, patching of faulty software components, and technical assistance for any usage issues.
The Benefits Of TPM
Third-party maintenance is gaining traction among businesses due to several advantages. These include:
Cost is a significant consideration when engaging a third-party maintenance provider. Compared to an OEM service contract, you’ll find savings of 30 to 60% when you calculate the cost of managed IT services. The savings are even more substantial when considering extended support for outdated products. The cost efficiency of TPM allows you to allocate your budget to other areas, such as investing in innovative technologies.
- Extended Support
Third-party providers can offer extended support for expired products, which OEMs no longer support. This means you can continue using your existing software applications beyond their end-of-support date. This is perfect if your company isn’t ready yet to invest in new software and pay for OEM support.
Another remarkable benefit of TPM is its flexibility. Providers can tailor their services to meet your specific needs. They can offer remote support or on-site access, and their contracts can be short-term, long-term, or even flexible with various payment options. Moreover, you can terminate your contract at any time without incurring additional charges.
- Single Provider For Multiple Vendors
Third-party maintenance services provide a comprehensive solution for multiple vendors and products. This includes software applications and software support.
This convenience eliminates the need to deal with various vendors for each product or service. By consolidating a single contract for all necessary products and services, managing your IT services becomes simpler.
- Asset Sweating
Asset sweating refers to extracting additional use from your existing investments. This process prolongs your software’s life beyond the original vendor’s timeline, allowing you to utilize existing assets for an extended period, thereby reducing capital expenditure. For instance, an OEM may set a product’s end-of-support date, but TPM can extend the product’s life by offering extended support.
What Is Included In TPM?
The components of TPM will vary based on the provider and your specific needs, but it’s crucial to understand what’s typically included in these services.
- Cost Management
Cost management and budgeting are crucial to IT support. Therefore, opting for TPM services that incorporate cost management solutions is vital. This can eliminate unnecessary expenses, maximize ROI, and reduce capital expenditures.
- On-Site Support
On-site support forms an essential part of third-party maintenance services. Depending on your needs, you might require an engineer to diagnose issues with software applications. This can swiftly identify and resolve problems without the need for costlier support calls.
- Online Technical Support
Online technical support, including troubleshooting, diagnostic assistance, and installation instructions for software products, is integral to TPM. The provider should offer support online or via phone calls whenever needed. Additionally, online technical support may encompass remote access to diagnose and repair issues without dispatching a technician.
- Remote Monitoring
Remote monitoring involves checking for software issues, system performance, and security threats. It can help identify potential problems before they escalate, allowing for quick and cost-effective corrective action. Moreover, it ensures round-the-clock coverage, contributing to business efficiency and success.
- Application Updates
Comprehensive TPM should go beyond basic support and include regular updates to keep your systems current. Staying up-to-date with the latest versions of popular applications is critical for ensuring optimal performance and data security.
Third-party maintenance services are an excellent means of extending the life of your software investments. They provide flexibility, one-stop shopping for multiple vendors, cost management solutions, on-site support, online technical support, remote monitoring capabilities, and application updates. Considering these numerous benefits, it’s clear to see why TPM is an effective way to keep your systems operating efficiently and reliably.