The WebRTC ACD without physical infrastructures.
Your contact centre does not need to be tied to expensive physical infrastructure. Hydra, our ACD solution based on WebRTC technology, provides you with a remote platform through which agents can be monitored and controlled as if being in a traditional call centre, but when in fact no physical infrastructure is needed.
Natural language recognition
The use of Natural Language Recognition allows you, as a company manager, to take full control of the content of the conversations that take place on any of your business phone numbers, made or received by an employee working in any of your domestic or international offices or a teleworker, disregarding the device used (landline, mobile or IP phone). Beyond the common fact that you can receive a transcription of every single call, you will also receive its translation. Choose between different detection patterns to analyse any conversation, regardless of the language used.
Ensure your services quality, accuracy and proficiency. Review easily and securely your customers’ requests and resolve quickly customers’ disputes. Improve your training efficiency and detect and defeat agents’ misconduct. Coupled with our cloud multilingual Natural Language Recognition system, analyse conversations taking place in any corporate phone line.
Advanced voice control
• Voice Biometrics system.
• Sentiment Analysis of speakers.
• Intelligent management of call waiting .
Audit in real time your employees and your Contact Centre. Barge calls or whisper agents on how to attend to customers while they are answering or making calls. Identify agents strengths and weaknesses and check adherence to scripts provided by Contact Centre management.
Our IVR gathers the necessary information from the caller and routes the call to the most appropriate destination. Our IVR service enables you to interact with callers and accepts inputs from them via DTMF tones or our multilingual ASR (Automatic Speech Recognition).
Advanced management of call waiting queues and call routing
Our call queuing system helps you enhance your service level and customer satisfaction. Audit outsourced call centres and route calls to the most efficient agents. Inefficient detected agents can be automatically unlogged.
Security, management and reporting
• Powerful and intuitive user interface.
• Real-time manageable: maximum queue size, maximum waiting time, time delay overflow, etc.
• Key performance metrics.
• Recordings are also stored on our secure encrypted data storage and can be retrieved via our web-based management interface or downloaded to your premise through FTP.
• Post-call surveys.
• Configure supervisor and monitoring permissions and get reports on call monitoring activity.
• Excel and Word exports.
- Price Pricing on Request
- Slogan Discover our WebRTC Platform
- Brand color
- Company Name Dialoga
- Website dialo.ga/en/hydra/
- Listing categories Calls Management Software / Call Center Software / Call Recording Software / Mobile App / SaaS
- Mobile Support Yes
- Mobile Platform IOS, Android, Windows Mobile
- Desktop OS Support Web App, Windows, Macintosh
- Multi Language Support Yes
- Customization Yes - Available
- API Support Yes - API Available
- Technical Support Chat Support, Email Support
- Is it cloud based? Yes-Cloud
- Open Source No
- Software Suites for? Small Business, Medium Sized Business, Large Business