SmartCall Contact Center software helps deliver a seamless experience across every channel and every touchpoint without missing a beat whether in the cloud or on-premises. From mobile and IVR self-service to agent-assisted conversations. From inbound and outbound voice, email, SMS, chat and social. All while leveraging customer profiles and preferences to drive personalized interactions.

Features:

ACD, dialer, Chat, Social media, IVR, recording , reports opensource

Mobile Support

No

Desktop OS Support

Web App, Windows, Macintosh

Multi Language Support

Yes

Customization

Yes - Available

API Support

Yes - API Available

Technical Support

Phone Support, Email Support

Open Source

No

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