ERP Tool Vs CRM

SAP is a well-known robust ERP tool that targets small and mid-sized businesses. Salesforce targets large businesses as well. SAP as well as Salesforce are top players in the CRM business. While Salesforce solely targets CRM-based solutions, SAP offers a lot of business-related solutions, along with CRM solutions. Salesforce delivers its solutions on cloud-based applications whereas SAP still offers customers with on premise software solutions where SAP software gets installed on their system. Salesforce concentrates completely on CRM issues and finds the right solution whereas SAP focuses mostly on CRM.


Salesforce CRM

Salesforce has millions of reliable features, which makes it number one in the market. From market automation, lead management, workflow management, real-time tracking of data, easy customization, reports and analytics, dashboards and much more, Salesforce is a key player in the market. Their subscription plan starts at $5 per month. Salesforce is thought to be on the higher-end when it comes to pricing and is difficult to produce a user-friendly interface. Salesforce has all data accessed in the cloud, which rules out the need to have a database laid out for CRM and a maintenance team.

SAP CRM

SAP has a fixed price range of $23 per month. SAP CRM has been in the market for decades and is a reliable technology that includes all complex features like lead management, forecasting and other customization features that are only available in Salesforce’s advanced premium plans that cost a tad bit more than SAP. Although SAP is entering the market with its cloud-based features, Salesforce has topped the cloud-based system strategy over the years.

Salesforce CRM and SAP CRM Comparison:

 

$25 per Month

$23 per Month

TypeType Customer & SalesType Customer & Sales
Listing categoriesListing categories
Customer & Sales / Mobile App / Customer Relationship Management (CRM) / Customer Experience Management / Financial CRM / Marketing Automation Software / Marketing Software / Sales Management Software / Sales Reporting System
Listing categories
Customer & Sales / Customer Relationship Management (CRM) / Customer Experience Management / Marketing Automation Software / Marketing Software / Sales Management Software / Sales Reporting System
Other Category DetailsOther Category Details
Other Category Details
Software FeaturesSoftware Features
Software Features
Mobile SupportMobile Support
Yes
Mobile Support
Yes
Mobile PlatformMobile Platform
IOS, Android, Windows Mobile, Black Berry
Mobile Platform
IOS, Android, Windows Mobile, Black Berry
Desktop OS SupportDesktop OS Support
Web App, Windows, Macintosh
Desktop OS Support
Web App, Windows, Macintosh
Multi Language SupportMulti Language Support
Yes
Multi Language Support
Yes
CustomizationCustomization
Yes – Available
Customization
Yes – Available
PaymentPayment
Yearly Payment, Monthly payment
Payment
Yearly Payment, Monthly payment
API SupportAPI Support
Yes – API Available
API Support
Yes – API Available
Technical SupportTechnical Support
Phone Support, Chat Support, Email Support, Video Tutorials, Knowledge Base
Technical Support
Phone Support, Chat Support, Email Support, Video Tutorials, Knowledge Base
Is it cloud based?Is it cloud based?
Yes-Cloud
Is it cloud based?
Yes-Cloud
Open SourceOpen Source
No
Open Source
No
Software Suites for?Software Suites for?
Small Business, Medium Sized Business, Large Business
Software Suites for?
Medium Sized Business, Large Business

Salesforce or SAP?

SAP CRM has some of the most complex features that Salesforce offers only in its premium plans. Salesforce completely pertains to CRM functionalities which makes it reliable. Both CRM software have a renowned name in the market for differing reasons. As long as pricing is a factor, SAP is the one to go to since they have a cheap plan that includes all features that Salesforce has only in its premium plans. If you’re looking for a wide range of features and customization properties, then Salesforce is the CRM to use. For SMBs and freelancers, SAP CRM helps manage customers better. Large businesses require Salesforce tracking since all data is stored in the cloud more securely. Hence, depending on your business requirements and the type of features, choosing SAP or Salesforce is your choice. Based on the criteria in which your business may seem more beneficial is the right way to choose the right CRM for your organization.