Free team communication tools and more calling possibilities are available with 3CX Live Chat, a live chat service. Issues can be resolved more quickly by phone and chat. Visitors don’t need to dial any digits to chat, call, or make a video call with the push of a button. Send history-containing conversations to agents or groups. Use free mobile phone apps to respond to communications remotely. Use SMS and Business Facebook messaging to respond to all correspondence using a single interface. An IP PBX with open standards called 3CX provides complete unified communications right out of the box. Appropriate for any size or type of association looking to reduce costs.
Up to 50% of live chats are transferred to the call centre, where the customer must repeat everything. Live chat platforms in these circumstances are additional roadblocks lengthening resolution timeframes. The 3CX live chat provides more information, and the customer or chat representative can immediately switch the discussion to a call. Customer’s questions and histories can be shared with other team members for their input to address problems more quickly. Additionally, you can manage your WhatsApp and SMS messages from the same interface, in addition, to live chat and voice.
Software Key Features:
- Easy management on-premise or hosted
- Save up to 80% on your phone bills
- Work remotely with 3CX iOS / Android apps
- App-free web conferencing
- Live chat & call with website visitors
- Advanced call center features & reporting
- Answer WhatsApp business messages
- Answer business texts (SMS)
Software Suites for?
Is it cloud based?
Multi Language Support
Desktop OS Support
Web App, Windows, Macintosh