Customer & Sales

Gorgias Claim

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Gorgias is a help desk software that emphases mostly on online shop. Gorgias offers access to a live chat tool, a knowledge base tool, and a shared mailbox tool. Its crucial point of distinction from the other options on the list is its integrations. By employing those integrations, your staff might save a ton of time and hassle by viewing order details, changing orders, and even performing refunds directly from your service desk. However, due to ticket limits in each program, your charges could fluctuate from month to month, depending on usage. Their base package covers 350 support tickets every month, which works out to about 12 tickets daily, a level most teams would easily surpass.

Software Key Features:

  • Customer forums
  • Workflow automation
  • Remote access
  • Call centre management
  • Self-help portal

Software Suites for?

Small Business, Medium Sized Business

Open Source

Yes

Is it cloud based?

On-premise

Technical Support

Phone Support, Chat Support, Email Support, Knowledge Base

Payment

One Time Payment, Monthly payment

Multi Language Support

No

Desktop OS Support

Web App, Windows

Mobile Support

No

API Support

-

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