Customer & Sales

SysAid Claim

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SysAid, a help desk ticketing tool, manages internal IT support requests. They offer various SLA management services to minimize SLAs, including ticket and workflow automation. To enable staff members to handle simple requests like password resets autonomously, you can create a knowledge management self-service portal. You may get things started straight away with various fundamental templates and forms. You might even design your unique ones that best meet the demands of your team and company. Since most IT systems work in tandem with one another, you can also use a number of third-party connectors. With the help of SysAid’s robust asset management features, you can easily manage all the resources in your network and view the hardware and software each of your end users uses.

Software Key Features:

  • ITIL package
  • Advanced custom fields
  • Third-party integrations
  • Task automation
  • Business value dashboard

Software Suites for?

Small Business, Medium Sized Business

Open Source

Yes

Is it cloud based?

On-premise

Technical Support

Phone Support, Chat Support, Email Support, Knowledge Base

Payment

One Time Payment, Monthly payment

Multi Language Support

No

Desktop OS Support

Web App, Windows

Mobile Support

No

API Support

-

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