Customer & Sales

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Help Scout is a complete customer support platform with all the tools you need to provide exceptional customer service. A versatile tool, Help Scout offers proactive help alternatives through Messages and live chat. Customers may discover the answers they need when and when they need them with the Help of the live chat feature, which offers online and offline options.

You may schedule messages with Messages, divide audiences based on particular consumer characteristics, and even view performance information to help you focus your efforts even more. Though Help Scout’s features are outstanding and accessible through a simple, customizable interface, they believe their finest asset is their top-notch support staff, which is available around the clock.

Software Key Features:

  • Targeting your audience
  • Personalized branding
  • Canned Reaction
  • Live chat applications.
  • Chabot applications
  • Software for knowledge bases

Software Suites for?

Small Business, Medium Sized Business, Large Business

Open Source

Yes

Is it cloud based?

Yes-Cloud

Technical Support

Phone Support, Chat Support, Email Support, Knowledge Base

Payment

One Time Payment, Monthly payment

Multi Language Support

No

Desktop OS Support

Web App, Windows, Macintosh

Mobile Support

No

API Support

-

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