Customer & Sales

HelpDesk Claim

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Your teamwork will be made simpler with HelpDesk, an online ticketing system created for companies and small businesses. It is effortless and user-friendly because of its fully-featured service and straightforward user interface. You have the option through Help Desk to compile all of your customer messages from various channels in one location. To efficiently handle client issues, employ tags, ticket assignments, and private communications.

When offering IT support, replicate your support process and connect HelpDesk with your frequently used equipment. It may also compare average response times, heatmaps for tickets, or customer satisfaction by getting a 360-degree data view. It also helps to improve your IT support operations organization using insights.

Software Key Features:

  • User Experience for Ticket Response
  • User Experience for Ticket Creation
  • Tracking customer complaints
  • Management of content
  • Adaptable Branding

Software Suites for?

Small Business, Medium Sized Business, Large Business

Open Source

Yes

Is it cloud based?

Yes-Cloud

Technical Support

Phone Support, Chat Support, Email Support, Knowledge Base

Payment

One Time Payment, Monthly payment

Multi Language Support

No

Desktop OS Support

Web App, Windows

Mobile Support

No

API Support

-

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