Description
Hiver should be viewed as a Gmail account extension for the best results. It enables you to carry out tasks like adding internal notes to discussions and even designating particular agents to handle specific topics. Hiver also gives you access to some reporting to learn more about your team’s effectiveness and discover the typical causes of customer inquiries.
It is essential to remember that, unlike most other tools on this list, Hiver only has a shared inbox, which may limit its capacity to grow with your team. Additionally, only their more expensive plans offer certain fundamental services, such as reporting.
Details
- Price Request For Pricing
- Listing categories Help Desk
- Open Source Yes
- Customization Not Available
- Is Your Software Cloud Based? Yes-Cloud
Features
Software Key Features:
- Friendly user interface
- Automated Reaction
- Personalized branding
- Knowledge Base with AI
- Multiple ticket management made simple.
Specification
Software Suites for?
Small Business, Medium Sized Business, Large Business
API Support
Is it cloud based?
Technical Support
Phone Support, Chat Support, Email Support, Knowledge Base
Payment
One Time Payment, Monthly payment
Multi Language Support
Desktop OS Support
Web App, Windows
Mobile Support
Contact
- E-mail Click To Send Email
- Phone Request a Call
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