iScripts SupoortDesk is an open source online help desk script is beneficial for all kinds of businesses regardless of the type of industry. The software script comes in three different models which you can select according to your preference. The Online Customer Support model will have the ability to contact your support team directly through the iScripts SupportDesk system. You can assign departments or staff members for faster response time. The Support Business model will charge users for using the help desk system. Lastly, the In-house Support System model will have the ability to aid users especially the IT employees in processes by viewing their desktop, instructing them on the next steps to take and speaking with them directly.
Software Key Features:
This customizable, open source script comes with a number of rich, built-in features to keep yourself and your staff organized while satisfying your customers. Users submit tickets by email or web form and receive an email when the ticket has been updated or closed. Communicate with your customers in a number of ways including remote desktop sharing, ticket creation, live chat, a custom knowledgebase and news section. Use the integrated workflow and service-level agreement features to ensure organized and timely support.