Medallia Claim

Medallia, the pioneer and global leader in experience management and engagement, empowers everyone from the frontline to the C-Suite with actionable insights that keep customers returning, spending more, and evangelising your organisation. Their cloud-based platform collects and analyses the full range of solicited and unsolicited feedback data, providing intelligent insights to help guide employees’ daily decision-making. Organizations of all sizes want everyone from the frontline to the C-Suite to be customer-aware and empowered to create experiences that keep customers returning and spending more.

. Capture and analyse signals, forecast behaviour, and design experiences that keep customers coming back for more. It will capture signals at any point along the customer journey by combining experience and operational data. Capture the customer’s voice through frontline employees by allowing them to provide feedback, ideas, and suggestions on the customer experience