For small businesses, Zendesk offers a range of CRM tools, and the platform places emphasis on best practices and usability. This guarantees that you will always be aware of how the platform’s various features operate. You can easily adapt to your unique needs and requirements as well as your workflow with the help of the platform’s flexibility. You can better use its ability to be integrated with many other tools you already use.
- It has numerous third-party integrations.
- The dashboard can be customizable.
- Built-in recording and click-to-dial.
- Tracking of leads and customers.
- Provides customer segmentation and analytics.
- It has the ability to fill templates automatically.