Zoho Desk Description
Zoho Desk is Zoho’s flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily – all without spending a fortune.
Details
- Price $40 per user per month.
- Listing categories Customer & Sales / Customer Relationship Management (CRM) / Help Desk
- Software Demo Link: https://www.zoho.com/desk/helpdesk-demo.html
- Open Source No
- Customization Yes - Available
- Is Your Software Cloud Based? On-premise
Features
Software Key Features:
Workflow Configuration Activity Dashboard Ticket Management Automated Routing Macros/Templated Responses Performance Metrics Support Ticket Management API Call Center Management Email Management Multi-Channel Communication Real Time Notifications Real-Time Chat Customer Database Customizable Branding Customizable Fields Interaction Tracking Monitoring Remote Access/Control Access Controls/Permissions Alerts/Escalation Document Storage Knowledge Base Management Reporting/Analytics Surveys & Feedback Customizable Forms Service Level Agreement (SLA) Management Social Media Integration Workflow Management Activity Tracking Prioritization Self Service Portal Customizable Reports Data Import/Export Third Party Integrations Email Templates Security and role-based access
Specification
Software Suites for?
Small Business, Medium Sized Business, Large Business
API Support
Is it cloud based?
Technical Support
Phone Support, Chat Support, Email Support, Knowledge Base
Payment
One Time Payment, Yearly Payment, Monthly payment
Multi Language Support
Desktop OS Support
Web App, Windows
Mobile Platform
IOS, Android, Windows Mobile
Mobile Support
Video
Contact
-
Address
Estancia IT Park,
Plot no. 140, 151, GST Road,
Vallancheri,
Chengalpattu District,
Tamil Nadu - 603202,
India
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