Category: Help Desk

Software Description: Complaint & Inquiry management solution which can manage complaints via sources like Voice call, Email, Chat, Facebook, Twitter, LinkedIn etc Software Features: Ticket Generation, Escalation matrix, Email, Facebook, Twitter & Chat integration Software Specialties: Complaint & Inquiry Management Solution

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Most teams receive support customer tickets through a group email account when speaking with customers. Some teams, however, choose to use their email accounts for communication while still needing the features of help desk software. Using Front, you can link your email, SMS, and social…

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Hiver should be viewed as a Gmail account extension for the best results. It enables you to carry out tasks like adding internal notes to discussions and even designating particular agents to handle specific topics. Hiver also gives you access to some reporting to learn…

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Help Scout is a complete customer support platform with all the tools you need to provide exceptional customer service. A versatile tool, Help Scout offers proactive help alternatives through Messages and live chat. Customers may discover the answers they need when and when they need…

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RM refers to Customer Relationship Management, CRM Software is a software solution used to handle customers and manage a company’s interaction with them. It can be easily automated and integrated with your customer-facing activities like sales, marketing, e-commerce, and more. Using advanced CRM Software we…

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With a pricing list and a global footprint, Freshdesk shot and scored in the CRM market. Easy to use and reliable, Freshdesk provides the best of the best customer service in the CRM industry. From freelancers to large corporate businesses, Freshdesk serves in plates of…

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ZOHO CRMPlus is more than a CRM, It is a single all-in-one Customer Engagement software. ZOHO CRMPlus intergrated with Zoho SalesIQ, Zoho Social, Zoho Motivator, Zoho Campaigns, Zoho Reports, Zoho Projects, Zoho Survey, Zoho Desk, Zoho CRM Features: Multichannel Communication Sales Performance Sales Productivity Extend/Customize…

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Software Description: ITIL-ready help desk software with integrated asset and project management capabilities Software Features: Incident management Self-service portal Knowledge base Multi-site support SLA management Help desk reports IT asset discovery Software asset management Asset inventory reports Purchase & contracts management Problem management Change management…

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