Only growth can ensure the survival of the small business. Businesses have to advance and progress in the cutthroat corporate environment of today. This is especially true for small businesses, whose success ultimately depends on their client relationships and exposure.
Customers are the lifeblood of any business. Without them, it would fail, regardless of how big it is. The relationship you have built with your customers, however, is what determines a business’s success and growth.
CRM software is really useful in this situation. There are numerous CRM software that can provide effective options for small to medium-sized businesses in India. These CRM tools are made to assist companies in managing leads, finding possibilities to turn leads into sales, and much more. To help you, the best 15 CRM software for small businesses in India are given below.
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Top 10 Most Used CRM Software in India.
1. Zoho CRM
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ZOHO CRM is the most popular and highly trusted Customer Relationship Management (CRM) Software worldwide.It designed to attract, satisfy, Retain and Manage customers to grow your business. Zoho CRM provides CRM services for all kinds of business. The users can customize the software according to…
- Price
- Starting from $12 per Month
Zoho CRM is an award-winning, cloud-based CRM tool that was developed to help companies retain and get new customers to grow their business in India. It is a top customer relationship management tool that enables users to close more deals quickly and effectively. You can use Zoho CRM to handle your marketing, sales, customer service, and a variety of other tasks. Zoho CRM can be customized to Indian needs to meet the requirements of your company.This software can be used by companies of any size, including small startups and major organizations, to enhance their company operations. As Zoho CRM can be integrated with other top applications, it is considered one of the most convenient-to-use software applications.
Key Features
- Journey orchestration
- Process management
- Automated lead generation
- Live chat and prospect tracking
- Lead management
- Deal management
- Workflow automation
- Contact management
2. Hubspot CRM
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Focused on growing your pipeline, offering periodically updated sales dashboards, scheduling appointments and tracking sales and leads, HubSpot won the spotlight for being one of the top CRM businesses. Filtering leads and contacts easily, tracking customer interaction and recording calls, email and messages are additional…
HubSpot Sales Hub can help small business in India to improve customer interactions, speed up the closing of the deal, and optimize the sales process. The software includes a number of features that you can use to automate your everyday sales process, such as contacting customers via email, monitoring performance, and much more. Over 1,090 technological integrations are included in HubSpot Sales Hub. These are simple to set up and don’t need sophisticated IT support.
The HubSpot marketplace also offers hundreds of pre-made tools and applications that you can purchase. Not only technical teams Sales, marketing, and service professionals are the target audience for HubSpot Sales Hub. This shows how user-friendly and incredibly powerful the basic system is. Data synchronization issues are never a problem because marketing, sales, and service technologies are integrated into one CRM. The underlying CRM can also be used by far its more advanced features.
Key features
- Sales Analytics and Reporting
- Sales Automation
- Contact/Lead Management
- Account-Based Marketing
- Pipeline Management
- Practical Tools
- Comprehensive Integration
3. Salesforce CRM
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With Sales Cloud from Salesforce, the world’s #1 CRM platform with the best-in-class sales solution, sales teams can drive growth for firms and businesses of all sizes, industries, and geographies. While Salesforce customers benefit from a shared main framework, the privacy is well maintained and…
- Price
- $25 per Month
Salesforce CRM is the most popular CRM Software in India. A single, shared perspective across all of your departments is provided by Salesforce as an integrated CRM platform. With integrated lead management, forecasting tools, and the capacity to quote prices, Salesforce can assist you in empowering and developing your sales teams. Salesforce offers a comprehensive cloud platform (Sales Cloud) that enables you to access the Customer Management Solution. It is suited for every stage of your business’s growth.
Sales Cloud is adaptable enough to support companies of any size and is scalable for anything you would require from it. Through its mobile app, it enables you to access data while on the go. App interfaces can also help increase sales, fostering the expansion of businesses in India.Sales Cloud is an all-in-one sales tool that also serves as CRM software. Sales Cloud is adaptable enough to support companies of any size and is scalable for anything you would require from it. Through its mobile app, it enables you to access data while on the go. App interfaces can also help increase Sales, fostering the expansion of businesses.
Key Features
- Reporting Dashboard
- Opportunity management
- Account and Contact management
- Lead management
- Quote management
- Workflow and Approvals
- File sync and share
- Reports and Sales forecasting
4. Freshdesk
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With a pricing list and a global footprint, Freshdesk shot and scored in the CRM market. Easy to use and reliable, Freshdesk provides the best of the best customer service in the CRM industry. From freelancers to large corporate businesses, Freshdesk serves in plates of…
- Price
- $49
Freshsales is a cloud-based automation software in India that can be used by small business. It is created to assist businesses in managing leads, client connections, customer engagement, and more through a single platform. Companies may use the platform to build and track sales activity and add custom fields to collect and store client information. They can also synchronize data throughout the whole customer journey, from prospecting through contact and conversion.
With the help of Freshsales, businesses can design and manage marketing campaigns to interact with the target audience. It can also help to define custom rules to automate the assignment of leads. Administrators can allocate leads to teams based on talent, classify contacts data using custom criteria, and adjust holidays to move calls automatically. In addition, it provides other capabilities, including management of product catalogs, built-in phone dialing, activity timelines, and customized email templates. Freshsales enables teams to create unique workflows to automate repetitive operations and run chat campaigns to engage with clients.
Key Features
- Reporting Dashboard
- Opportunity management
- Account and Contact management
- Lead management
- Quote management
- Workflow and Approvals
- File sync and share
- Reports and Sales forecasting
5. SAP Sales Cloud
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Targeting mid-size and large-size organizations, SAP introduces a CRM for all business sectors ranging from Commerce to Service. With an inclusion of marketing, order management and a 360-degree view of customers, SAP offers an excellent CRM platform allowing better sales and lead generation.
- Price
- $23 per Month
The SAP Sales Cloud provides a better user experience to engage with customers in India. You can easily translate insightful information into action using the SAP Sales Cloud. The solution can assist you in fostering client relationships to increase your chances of converting leads. To enable a transition between your most important business systems, the SAP Sales Cloud can be fully integrated with your back-office inventory or pricing systems. You can manage and track performance even while you are offline. The sales overview provides you with a year-to-date perspective of your overall sales performance from the simple interface. You can therefore access real-time customer and company information with the SAP Sales Cloud. It includes predictive analytics through the deal finder tool and influencer map.
Key Features
- Standard and custom-made reports
- Monitor KPI reports
- Schedule broadcasts for dashboards and reports
- Interactive dashboards
- Analytics using Online analytical processing (OLAP)
- Advanced real-time analysis
- Embedded reporting
- Report object administration
- Report migration
- Integration with SAP Analytics Cloud
6. Cratio CRM
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Software Description: Cratio CRM is a Complete CRM Software for growing companies. Cratio CRM is simple to use affordable & customizable. The software has all required features for sales automation. The product has various editions specifically developed for industrial verticals. The following are salient features…
With a primary focus on sales, lead automation, and administration, Cratio is an extremely feature-rich and user-friendly CRM that serves small businesses in India. The software automates the collection of leads from numerous sources, including website visits, phone calls, emails, and well-known eCommerce websites. You can track your visitors with Cratio CRM and remain on top of your sales activity by optimizing the opportunities from every call. It also gives your sales teams the tools they need to operate. Mobile capabilities will allow you to expand the functionality. It helps in easing workflows and duties like lead generation, contact management, planning, and daily sales reporting by field agents.
- Calendar/Reminder system
- Contact management
- Document storage
- Email marketing
- Interaction tracking
- Internal chat integration
- Lead management
- Marketing automation
- Social media integration
- Task management
7. Focus CRM
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Focus Softnet is the Best ERP software provider in Oman (Middle East). Our business technology assist firms in streamlining operations, increasing efficiencies, and automating all processes. Our ERP software systems are packed with industry-ready templates and customized features and are powered by powerful AI. They’re…
- Price
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Focus CRM provides you with a quick overview of the overall activity of your client. It provides you with information about demand and understanding your sales teams need to make the most of each customer engagement. You can assess, plan, develop, and implement marketing initiatives using the centralized platform it offers. It provide the tools necessary for your whole sales force to succeed. With focus CRM, a customer relationship management (CRM) solution, salespeople and BDC representatives can manage every client. And the management can monitor performance and coach the sales team. It relieves your team of manual work by automatically prioritizing prospects, tasks, and follow-up activities. It depends on the chances that the consumer will make a purchase.
- Workflow automation
- Customization
- Third-party integration
- Customer service
- Social media monitoring
- Lead management
- Real-time data
- CRM analytics
- Sales forecasting
8. Microsoft Dynamics 365 Sales
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Software Description: How AP&T can support your Business? If your current business tools and software platforms don’t integrate with each other, then how can you get a clear overview of how your business is running and performing? At AP&T, our experienced consultancy team can offer…
Microsoft Dynamics 365 Sales perform as a powerful Customer Relationship Management (CRM) platform that is necessary for Indian business. Its focus on sales funnel management and complete transparency in relationship activities would be a great help for small businesses. It has a strong level of flexibility that enables it to perform relatively more tasks than conventional CRM functionality. Dynamics 365 Sales can be used to manage your sales team’s whole sales cycle, from lead generation to opportunity closure to order generation. It can also connect with your other business software, offering a streamlined user experience with shared data between various software and organizational units. By providing a more personalized buying experience and forging large-scale relationships, Microsoft Dynamics 365 Sales can help you boost the impact of your sales processes. With Dynamics 365, you can make insights-driven decisions that would help to grow your small business. As this CRM is a Microsoft product, you can easily integrate the software with other Microsoft products.
Key Factors
- Contact & Account Management
- Task / Activity Management
- Reporting
- Dashboards
- Forecasting
- Case Management
- Integration with other apps
- Data Import & Export tools
9. SalesShark
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SalezShark is a lead management, sales CRM, and email-based relationship intelligence platform. One can become smart, organized, and extremely productive with this software. Many, from beginners to experts in business requirements, can use SalezShark as it can handle all of their needs.
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SalesShark CRM includes a number of capabilities that enable users to streamline their sales space, carry out dynamic reporting, and easily obtain validated data solutions. Business can, therefore, quickly connect with the appropriate prospect from a pool of business contacts. The software’s use is convenient due to the result of its design employing the most recent technologies. There are also few sophisticated capabilities available, such as the ability to create personalized reports and obtain insightful data.
Key Factors
- Calendar/Reminder system
- Campaign analytics
- Contact management
- Customer database
- Document storage
- Email marketing
- Forecasting
10. Agile CRM
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Agile CRM is a comprehensive CRM that helps the small business manage all the aspects of the business like sales, marketing, support and billing. This all in one CRM not only helps you to manage your customers but also helps in streamlining all the marketing…
- Price
- Starting from $8.99 per Month
Agile CRM is an all-encompassing platform with functionality for sales, marketing, and customer service to help business in India. To prevent data leaks and ensure consistent messaging, this all-in-one platform encompasses automated sales, marketing, and customer service. This affordably priced software has an easy support and setup feature that helps integrations for small and medium businesses. It offers a mobile-ready, quick, and user-friendly cloud-based SaaS service. Agile CRM provides a user-friendly solution to get over the inefficiencies and technological difficulties in sales, marketing, and support. Real-time client data is centralized through agile CRM, making it easily accessible and usable by all teams. It has full telephony integration coupled with marketing assistance for social media campaigns and email newsletters. With customer-focused communications, popups, offers, surveys, and signup forms, Agile CRM automates web engagement. Agile CRM includes robust reporting and analytics capabilities for tracking business performance.
Key Features
- Contact & Account management
- Opportunity & Pipeline management.
- Task / Activity management
- Territory & Quota management
- Desktop integration
- Email marketing
- Lead management
- Marketing ROI analytics
- Case management
- Customer support portal
- Knowledge base
- Call center features
