20 Best CRM Software in India

Only growth can ensure the survival of the small business. Businesses have to advance and progress in the cutthroat corporate environment of today. This is especially true for small businesses, whose success ultimately depends on their client relationships and exposure.

Customers are the lifeblood of any business. Without them, it would fail, regardless of how big it is. The relationship you have built with your customers, however, is what determines a business’s success and growth.

CRM software is really useful in this situation. There are numerous CRM software that can provide effective options for small to medium-sized businesses in India. These CRM tools are made to assist companies in managing leads, finding possibilities to turn leads into sales, and much more. To help you, the best 15 CRM software for small businesses in India are given below.

Top 15 CRM Software for Small Business in India

1. Salesforce CRM

Salesforce CRM is the most popular CRM Software in India. A single, shared perspective across all of your departments is provided by Salesforce as an integrated CRM platform. With integrated lead management, forecasting tools, and the capacity to quote prices, Salesforce can assist you in empowering and developing your sales teams. Salesforce offers a comprehensive cloud platform (Sales Cloud) that enables you to access the Customer Management Solution. It is suited for every stage of your business’s growth.

Sales Cloud is adaptable enough to support companies of any size and is scalable for anything you would require from it. Through its mobile app, it enables you to access data while on the go. App interfaces can also help increase sales, fostering the expansion of businesses in India.

2. Freshsales CRM

Freshsales is a cloud-based automation software that can be used by small business in India. It is created to assist businesses in managing leads, client connections, customer engagement, and more through a single platform. Companies may use the platform to build and track sales activity and add custom fields to collect and store client information. They can also synchronize data throughout the whole customer journey, from prospecting through contact and conversion.

With the help of Freshsales, businesses can design and manage marketing campaigns to interact with the target audience. It can also help to define custom rules to automate the assignment of leads. Administrators can allocate leads to teams based on talent, classify contacts data using custom criteria, and adjust holidays to move calls automatically. In addition, it provides other capabilities, including management of product catalogs, built-in phone dialing, activity timelines, and customized email templates. Freshsales enables teams to create unique workflows to automate repetitive operations and run chat campaigns to engage with clients.

3. HubSpot Sales Hub

HubSpot Sales Hub can help small business to improve customer interactions, speed up the closing of the deal, and optimize the sales process. The software includes a number of features that you can use to automate your everyday sales process, such as contacting customers via email, monitoring performance, and much more. Over 1,090 technological integrations are included in HubSpot Sales Hub. These are simple to set up and don’t need sophisticated IT support.

The HubSpot marketplace also offers hundreds of pre-made tools and applications that you can purchase. Not only technical teams Sales, marketing, and service professionals are the target audience for HubSpot Sales Hub. This shows how user-friendly and incredibly powerful the basic system is. Data synchronization issues are never a problem because marketing, sales, and service technologies are integrated into one CRM. The underlying CRM can also be used by far its more advanced features.

4. Zoho CRM

Zoho CRM is an award-winning, cloud-based CRM tool that was developed to help companies retain and get new customers to grow their business. It is a top customer relationship management tool that enables users to close more deals quickly and effectively. You can use Zoho CRM to handle your marketing, sales, customer service, and a variety of other tasks. Zoho CRM can be customized to Indian needs to meet the requirements of your company.

5. SAP Sales Cloud

The SAP Sales Cloud provides a better user experience to engage with customers in India. You can easily translate insightful information into action using the SAP Sales Cloud. The solution can assist you in fostering client relationships to increase your chances of converting leads. To enable a transition between your most important business systems, the SAP Sales Cloud can be fully integrated with your back-office inventory or pricing systems. You can manage and track performance even while you are offline. The sales overview provides you with a year-to-date perspective of your overall sales performance from the simple interface. You can therefore access real-time customer and company information with the SAP Sales Cloud. It includes predictive analytics through the deal finder tool and influencer map.

6. Cratio CRM

With a primary focus on sales, lead automation, and administration, Cratio is an extremely feature-rich and user-friendly CRM that serves small businesses in India. The software automates the collection of leads from numerous sources, including website visits, phone calls, emails, and well-known eCommerce websites. You can track your visitors with Cratio CRM and remain on top of your sales activity by optimizing the opportunities from every call. It also gives your sales teams the tools they need to operate. Mobile capabilities will allow you to expand the functionality. It helps in easing workflows and duties like lead generation, contact management, planning, and daily sales reporting by field agents.

7. Focus CRM

Focus CRM provides you with a quick overview of the overall activity of your client. It provides you with information about demand and understanding your sales teams need to make the most of each customer engagement. You can assess, plan, develop, and implement marketing initiatives using the centralized platform it offers. It provide the tools necessary for your whole sales force to succeed. With focus CRM, a customer relationship management (CRM) solution, salespeople and BDC representatives can manage every client. And the management can monitor performance and coach the sales team. It relieves your team of manual work by automatically prioritizing prospects, tasks, and follow-up activities. It depends on the chances that the consumer will make a purchase.

8. Agile CRM

Agile CRM is an all-encompassing platform with functionality for sales, marketing, and customer service to help business in India. To prevent data leaks and ensure consistent messaging, this all-in-one platform encompasses automated sales, marketing, and customer service. This affordably priced software has an easy support and setup feature that helps integrations for small and medium businesses. It offers a mobile-ready, quick, and user-friendly cloud-based SaaS service. Agile CRM provides a user-friendly solution to get over the inefficiencies and technological difficulties in sales, marketing, and support. Real-time client data is centralized through agile CRM, making it easily accessible and usable by all teams. It has full telephony integration coupled with marketing assistance for social media campaigns and email newsletters. With customer-focused communications, popups, offers, surveys, and signup forms, Agile CRM automates web engagement. Agile CRM includes robust reporting and analytics capabilities for tracking business performance.

9. Microsoft Dynamics 365 Sales